Eviction Prevention Coordinator

Eviction Prevention Coordinator

At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area.

At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live.

We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.

• In coordination with the Navigation and Eviction Prevention Manager, oversee and ensure the on-going development and daily operation of the Homelessness Assistance Programs.
• Assist in the creation and implementation of new and innovative programming and support services to meet the ongoing and emerging needs of families who are homeless and at-risk of homelessness.
• Work closely with the Real Estate and Eviction Prevention Manager on various organizational activities and special projects.
• Directly supervise Homelessness Prevention Specialist (Case Manager) staff. Supervision includes, but is not limited to, conducting regular supervision meetings; maintaining and submitting employee records; conducting performance reviews; ensuring staff are accountable for meeting minimum performance goals; mentoring and coaching case management staff.
• Lead recruitment, hiring and training efforts of services staff within the department, in a manner consistent with HF personnel policies and procedures.
• Develop and conduct new-hire onboarding and ongoing training for housing services program staff based on program needs.
• In collaboration with Real Estate and Eviction Prevention Manager, provide appropriate solutions to challenging participant/service issues and simultaneously provide the logic to staff so that they can learn from the situation and handle similar situations appropriately in the future
• Ensure the program maintains accurate records, files, correspondence, and data collection and responds to inquiries and requests for information to internal and external stakeholders.
• Maintain positive participant relations.
• Develop a work environment focused on customer service, diversity, respect, and dignity.
• Provide staff with leadership and guidance directed at providing the participants with a positive experience.
• Conduct database and participant hard file audits, providing quality assurance oversight within multiple databases such as, but not limited to Bitfocus/HMIS, Calworks HSP Launchpad, Dataverse, Bay Area Community Services and Salesforce.
• Assist Manager of Eviction Prevention/Real Estate in creating streamlined processes for both programs to ensure seamless delivery of services between staff, participant and external community providers.
• Facilitate regular department and program coordination meetings.
• Attend other programs, organizational and outside community meetings as assigned.
• Maintain and promote the cooperative, harmonious, teamwork environment HF strives to foster within the workplace.
• Facilitate and monitor the recruitment and referral process for the HPA ERAP program, establishing a plan to track, manage, and report on ongoing referrals.
• Other duties as assigned.

• Two years of professional experience in the human services or related field, demonstrated ability to exercise appropriate authority and sound judgment when needed.
• Bachelor's Degree from an accredited college or university in social work, psychology, a public health field, and/or in a management field such as public, or non-profit administration preferred.
• Demonstrated ability to exercise appropriate authority and sound judgment when needed.
• Must possess the ability to manage multiple projects with demanding deadlines, superior organizational abilities, and the demonstrated ability to maintain a quality work place in a fast paced and changing environment; ability to plan and implement innovative programs.
• Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.).
• Consistent approach to upholding program and personnel policies and procedures and to support staff in doing so as the organization scales.
• Ability to coordinate, implement, assist in, supervise and evaluate program activities and diverse staff.
• Ability to establish and maintain effective working…