Shelter Client Advocate

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Clerical San Francisco, CA, US

2 days ago Requisition

Salary Range: $32.42 To $37.47 Hourly

Hourly Pay Rate: $32.42 - $37.47 Bargining Unit: Yes

Direct Reports: None Effective: July 1, 2026

MISSION & VALUES

Eviction Defense Collaborative (EDC) works to prevent homelessness before it starts by providing compassionate, high‑quality legal assistance, rental assistance, and supportive services to San Francisco tenants facing eviction or housing instability. We believe that housing is a human right, and we strive to ensure that every San Francisco has meaningful access to justice and the resources needed to remain safely housed.

• Gratitude – Valuing one another’s contributions and recognizing the impact of our collective work
• Responsibility – Acting with accountability, integrity, and sound stewardship of public resources
• Excellence – Delivering high-quality, accurate, and mission-driven work
• Adaptability – Responding effectively to evolving systems, policies, and community needs
• Trust – Building confidence through transparency, reliability, and respect

The Shelter Client Advocate (Advocate) is primarily responsible for representing homeless shelter residents at administrative hearings relating to their shelter residence and supporting the Program Director in advocacy services and program administration. Through the Shelter Client Advocacy program EDC monitors shelter conditions, ensures fair application of shelter rules, and defends residents who are at risk of being denied shelter services.

The Shelter Client Advocate helps clients navigate the shelter grievance and arbitration process and works to resolve conflicts between residents and shelter providers in order to prevent shelter evictions. The Advocate brings empathy, respect, and sound judgement to every client interaction. The role requires the ability to communicate clearly and navigate sensitive situations with clients who are often in crisis, with care and respect.

• Represent EDC at community meetings/events as required.

• Represent shelter clients at administrative hearings and arbitrations.
• Provide clients with information on SCA and any additional appropriate resources.
• In coordination with other Advocates and the Program Director, assist in managing the client consultation and administrative hearings calendars.
• Explain the Shelter Client Grievance Policy to clients and provide advice on the nature of the allegations made by the shelter providers.
• Engage in regular outreach at shelters in furtherance of SCA’s work.

• Attend weekly program meetings, monthly agency staff meetings, and relevant supervision meetings.
• Enter all data on time and correctly to support program evaluation and outcomes tracking.
• Perform other duties as assigned in furtherance of EDC’s mission.

At EDC, we work to protect housing stability and provide meaningful access to legal support for San Francisco tenants facing eviction. Candidates must share our commitment to high‑quality, client‑centered services and bring strong professional skills, sound judgment, and the ability to thrive in a fast‑paced, collaborative environment.

Success in this role requires empathy, professionalism, cultural competency, and a solutions‑focused approach to problem‑solving.

• One (1) year of Shelter Client Advocacy experience or relevant experience working in/with a shelter agency/institution.
• Experience working with a diverse population including those with mental health/physical disabilities, substance use issues, and survivors of intimate partner violence.

Preferred Qualifications

• Knowledge of or demonstrated experience with housing support, mental health or substance use providers in San Francisco County preferred.
• Experience providing assistance in a variety of settings preferred: clients’ homes and social service providers.
• Fluency and ability to help clients in…