RADCo Intake Specialist

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Full Time Clerical San Francisco, CA, US

2 days ago Requisition

Salary Range: $32.42 To $37.47 Hourly

Job Title: RADCo Intake Specialist FLSA Status:Non-Exempt

Hourly Pay Rate: $32.42 - $37.47 Bargining Unit: Yes

Direct Reports: None Effective: July 1, 2026

MISSION & VALUES

Eviction Defense Collaborative (EDC) works to prevent homelessness before it starts by providing compassionate, high‑quality legal assistance, rental assistance, and supportive services to San Francisco tenants facing eviction or housing instability. We believe that housing is a human right, and we strive to ensure that every San Franciscan has meaningful access to justice and the resources needed to remain safely housed.

• Gratitude – Valuing one another’s contributions and recognizing the impact of our collective work
• Responsibility – Acting with accountability, integrity, and sound stewardship of public resources
• Excellence – Delivering high-quality, accurate, and mission-driven work
• Adaptability – Responding effectively to evolving systems, policies, and community needs
• Trust – Building confidence through transparency, reliability, and respect

The RADCo Intake Specialist is an integral part of the Rental Assistance Disbursement Component (RADCo) team and EDC’s Right to Counsel Services with the common goal of preventing eviction and homelessness to San Francisco’s tenants and residents who are most vulnerable to homelessness. Intake Specialists serve as the first point of contact for potential RADCo clients and play a key role in connecting them to EDC’s financial assistance and legal support services to promote long-term housing stability

Because we strive to be barrier-free and client-centered, the position requires an individual who truly enjoys working with people, has the skills and capacity to respond in an empathetic and respectful way to clients who are often in crisis, and who can work effectively in a collegial and fast paced environment.

The employee will work closely with the Litigation team to ensure clients are supported in their efforts to secure rental and/or litigation assistance.

• Serve as the first point of contact for clients.
• Provide in-office intake support and managing inquiries via phone and email.
• Screen applicants, with an emphasis on identifying individuals with active Unlawful Detainer (UD) cases and ensure they are promptly connected to the appropriate services.
• Review applications assigned to EDC-RADCo to verify court involvement and coordinate with legal service providers and community partners.
• Track case statuses, follow up with past clients, and conduct proactive outreach to potentially eligible individuals who have not yet applied.
• Issue denial notices, when necessary, that clearly communicate next steps and refer clients to other supportive community resources.
• Maintain a strong understanding of RADCo funding sources- including SF ERAP and ongoing subsidy programs- to ensure eligible applicants are connected to services promote long-term housing stability.
• Respond to all messages received via the RADCo Intake phone line and email account in a timely, professional manner, and log all client communications in the intake tracking system.
• Monitor and update internal or external databases to track applicants who are ready for service assignments.
• Provide thoughtful and resourceful support to clients by listening to their specific needs identifying appropriate referrals- including food assistance, general aid, food stamps, unemployment support,…