Intensive Case Manager; Bilingual in Spanish

Job Summary:

The Intensive Case Manager provides intensive and comprehensive case management services in Spanish to formerly homeless residents housed in the Broadway Sansome apartments, (families and single adults) and the newly opened senior building, Philip C Chin Commons; both buildings provide supportive housing to these residents with various complex medical, mental health and substance use histories. This position requires a motivated and resourceful person, who shows sensitivity to helping address the needs of a diverse, ethnic, and formerly homeless population.

This position is ideal for someone who has an interest in social work, mental health, affordable housing, and non-profit work.

Status:Full-time, Nonexempt, Regular

Location:North Beach neighborhood, San Francisco

Hours:Monday through Friday, 9:00a.m.

-5:30p.m., plus some nights and weekends

Salary:$33.57 - $35.00 per hour;
Comprehensive Benefits

A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth.

Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

• Complete regular outreach and provide intake and assessments to new residents inviting them to access services as needed
• Offer on-going supportive services with residents, including assistance setting up medical and health appointments, employment services, and creating service plans
• Utilize clinical skills and practices including de-escalation, mediation, and psycho-educational individual and supportive services and groups, if applicable
• Deal with housing stability issues and mediation with property management
• Help organize and attend interdisciplinary and interagency meetings and events with residents and community partners

• Conduct intakes and assessments to establish strengths, skills, needs, and goals to formulate individualized action plans for residents
• Provide case management and counseling services to establish goals, support individualized action plans, and track resident progress towards meeting goals
• Provide assistance and referrals to help residents obtain/maintain benefits, increase income, and connect with community resources
• Facilitate individualized counseling on various topics including mental health, substance use, and home maintenance, and groups, if requested
• Work in collaboration with Property Management to orient residents to and provide ongoing support regarding the lease, lease addendums, and house rules
• Assist residents in communicating with and responding to Property Management notifications
• Provide conflict mediation between residents and between residents and Property Management
• Work with the sites’ ICMs and Resident Services Coordinators to provide/coordinate services, events and activities that strengthen families and seniors
• Attend weekly Property Management and monthly resident and staff meetings
• Perform health and wellness checks as needed
• Maintain resident files on all services provided, including intakes, needs assessments, service plans, referrals, and outcomes
• Track resident services data in…