Bilingual Case Manager

Bilingual Case Manager Justice Services Division Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve.

Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Young Adult Court (YAC) in San Francisco is part of the larger Collaborative Court system and serves eligible young adults ages 18-24 for an average of 18 months. Collaborative partner agencies include the Superior Court, Office of the District Attorney, Office of the Public Defender, the Department of Public Health, Adult Probation Department, Department of Children, Youth and their Families, and Felton Institute.

The Bilingual Case Manager (CM), in conjunction with the clinical team, provides comprehensive support to justice-involved transition-age youth (TAY). The ideal candidate will offer case management services to address a range of risks and needs using a strengths-based, client-centered approach rooted in harm reduction. This position requires the ability to adapt to the evolving needs of clients in a fast-paced environment.

CMs work collaboratively with clients and the court to develop individualized Wellness Care Plans. These plans address the goals and immediate needs of the participant; the collaborative court utilizes the care plan goals to track client accountability throughout the program. The CM provides an array of recovery-oriented services and supports, including linkage and referral to physical health care, benefits acquisition, housing, employment and/or social services.

CM may also assist with family needs and parenting support, crisis intervention and safety planning, stress management, and developing healthy coping strategies. In addition to providing integrated wellness support through individual and group interventions, the CM fosters a welcoming, safe, supportive, and culturally affirming environment for participants.

This role includes maintaining accurate documentation, managing data entry, and generating reports for collaborative partners, ensuring continuity of care. The position is ideal for a professional who can balance case management, client accountability and community collaboration to support justice-involved individuals effectively.

• Flexible Case Management: Provide intensive case management for a caseload of approximately 18-22 participants, with varying needs and levels of intensity. Case load will include monolingual Spanish speaking clients with specific needs that may differ from the majority of other clients. Work collaboratively with community providers and members of the court to promote client stability, recovery, and access to mental health and healthcare supports.
• Wellness Care Plans
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  Work collaboratively with the Clinical staff to provide wrap around support and to develop, with participant input, an effective Wellness Care Plan.
• Linkages and Referrals: Support participants with accessing appropriate community-based resources, including accompanying participants to appointments and/or court dates.
• Group Facilitation: Plan and facilitate weekly in-person skills groups, which may include curriculum development tailored to the needs of the client population.
• Documentation and Compliance
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  Ensure all documentation, reports, and deadlines are met while maintaining compliance with program requirements as well as laws about mandated reporting and compliance. Monitor and track participants’ progress in achieving their goals and objectives.
• Communication: Maintain regular communication with the team, be responsive by email, chat and phone during work hours. Must also be comfortable providing verbal and written recommendations to multidisciplinary court team, includes but is not limited to speaking on the record in the courtroom.
• Evidence-Based Practice: Demonstrate proficiency (or willingness to receive training) in Motivational Interviewing, Cognitive Behavioral Theory skills, and other evidence-based…