Digital Navigator

Job Details

Job Location:

Southeast Community Center - San Francisco, CA 94124
Position Type:
Part-Time
Salary Range: $25.00 - $30.00 Hourly
Job Shift: Day

Through the use of social and restorative justice principles, Five Keys provides traditionally underserved communities the opportunity to improve their lives through a focus on the Five Keys: EDUCATION, EMPLOYMENT, RECOVERY, FAMILY, COMMUNITY.

Five Keys is a nonprofit organization that operates an extensive network of programs across California. With a presence in 14 counties and over 120 locations, Five Keys focuses on various initiatives aimed at empowering individuals and families to overcome poverty and inequity. The organization's programs encompass a wide range of services, including public charter schools, restorative justice programs in jails and prisons, shelters, permanent supportive housing, and the development of new housing and support programs.

At Five Keys, the overarching objective is to uplift individuals and families by providing them with essential resources. This includes education, housing, employment, and the necessary tools to sustain their progress. By offering these fundamental elements, the organization aims to create positive and lasting change in communities, making them better places for everyone.

A well-qualified candidate has the capacity to communicate effectively, collaborate with others while building positive relationships, demonstrates strong problem-solving skills, has a dynamic learning mindset, and remains committed to a high level of cultural and social awareness. A successful candidate will work well under pressure, observe appropriate boundaries and operate with a high degree of emotional intelligence.

At Five Keys, culture matters. Culture is at the very core of everything we do and impact on a daily basis. We’ve made a commitment to building an inclusive culture that seeks collaboration over hierarchy to create empowered work teams. We serve vulnerable populations daily and we strive to approach everyone with compassion, patience and a trauma informed approach. We choose to push past discomfort to have difficult conversations to impact the greater good.

This allows us the opportunity to collaboratively create an inclusive culture and transform the world around us.

The Digital Navigator reports to the Cyber Hub Program Manager and is accountable for a key role in supporting Five Keys’ Digital Equity initiatives. This part-time position focuses on providing in-person digital literacy coaching and drop-in technical support to system-impacted individuals and adult learners. Responsibilities include delivering one-on-one and small-group digital literacy sessions, leading career readiness workshops, hosting open-access digital support hours, and assisting participants with devices, accounts, and technology access.

The Digital Navigator will also be responsible for maintaining accurate data records. Training and support will be provided by the Digital Equity team, with the expectation that the Digital Navigator will work independently following onboarding.

We are looking for someone who insists on maintaining a positive attitude and enjoys supporting a diverse group of people. If this job is for you, you will support the Five Keys mission by creating a work environment of mutual respect and fairness, while encouraging creative and critical thinking through an equity lens. In addition, you will contribute to our appreciation of diversity and foster a climate of multicultural understanding.

The role requires flexibility, empathy, and the ability to adapt support across multiple…