Resident Services Coordinator II - Tahanan

Resident Services Coordinator II

At Mercy Housing, we're working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other. The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful.

You'll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you'll represent Mercy Housing's mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability. This is an on-site position. Pay: $32.00 - $35.00 /hour, dependent on experience.

Benefits include early close Fridays (3 paid hours off each Friday), early close prior to a holiday (3 paid hours), several healthcare plans to choose from, dental (includes plans covering orthodontia and a free basic dental option) and vision, 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays, paid time off between Christmas Day and New Year's Day, paid time off to volunteer, paid parental and caregiver leave, employer-paid life insurance, 403b + match, access to free Employee Assistance Plan, and pet insurance options.

Duties include collecting required data for designated program components and recording data in the Mercy Housing database in an accurate and timely way, maintaining all reporting requirements set by funding and/or government agencies, evaluating outcomes of programs and services delivered on a regular basis as required, developing a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources, participating in and/or leading activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships, and other duties as assigned.

Minimum qualifications include a high school diploma or equivalent and two (2) years of experience in community development, social services, or related field. Preferred qualifications include two (2) years experience working with individuals with mental health issues, two (2) years working with senior and developmentally disabled populations, a bachelor's degree in a related field, experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs, and experience supervising staff.