Navigation & Portfolio Manager

About us:

3rd Street Youth Center & Clinic is a community-based agency providing youth in the Bayview Hunters Point with medical and behavioral health services that encourage them to make decisions that support their health, safety, and development. 3rd Street Youth Center & Clinic also manages a number of successful Transitional Age Youth (TAY) housing stabilization programs and one of the city’s few Youth Access Points

The Housing Navigation & Portfolio Manager is a senior-level housing specialist responsible for expanding and strengthening 3rd Street’s scattered-site housing portfolio across programs, including Youth Access Point, RRH, EHV, and other housing initiatives.

This role focuses on landlord engagement, housing search strategy, unit acquisition, cross-program navigation support, systems coordination, and data tracking to improve program performance and housing outcomes. The Housing Navigator works closely with Housing Program Managers and Case Managers to support successful lease-ups, housing retention, and portfolio growth.

The Housing Navigation & Portfolio Manager is a subject-matter expert and internal resource to staff. At this time, this position does not have direct reports.

The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Housing Navigation & Portfolio Manager. Duties, responsibilities, and activities may change, or new ones may be assigned as needed.

• Develop and implement best practices for housing search and landlord engagement.
• Build, maintain, and expand a landlord/property management database.
• Cultivate relationships with landlords, developers, and property management companies.
• Negotiate lease terms and advocate for youth with rental barriers (credit, criminal history, references, etc.).
• Identify new housing opportunities and alternative housing models.
• Support complex placements and high-barrier cases across programs.
• Conduct housing stability check-ins and support retention strategies.
• Assist with relocation planning and mediation when needed.

• Provide consultation and coaching to case managers on housing search strategies.
• Design and deliver internal trainings on housing search strategy, landlord engagement, Fair Housing compliance, lease negotiation, and housing retention best practices.
• Develop toolkits, templates, and standardized workflows to strengthen housing navigation across programs.
• Identify system gaps and propose solutions to improve lease-up timelines.
• Support program transitions (e.g., EHV transfers, subsidy changes, scattered-site compliance).
• Coordinate with CalAIM, HUD, HSH, and SFHA requirements as relevant to housing navigation.
• Serve as the internal subject-matter expert on housing market trends, rental pricing, and landlord engagement strategy.

• Ensure housing navigation practices align with HUD, Fair Housing, and funder requirements.
• Maintain accurate records in HMIS/Clarity and other required data systems.
• Track housing search outcomes, lease-up timelines, and landlord engagement metrics.
• Prepare housing-related reports as requested by leadership.

• Provide direct housing navigation services to TAY youth as needed.
• Support housing applications, documentation gathering, and move-in logistics.
• Conduct unit viewings and accompany participants when appropriate.
• Deliver services using trauma-informed, culturally responsive approaches.
• Utilize de-escalation and mediation strategies when conflicts arise.

• Represent 3rd Street in landlord meetings and housing provider convenings.
• Maintain collaborative relationships…