Case Manager

Case Manager The Knox Support Services Senior Division Agency Overview

Felton Institute responds to the needs of our community by providing innovative, evidence-informed social services that transform lives. Our organization offers 60+ programs that address mental health, the unhoused, early care and education, those impacted by the justice system, transitional age youth, as well as aging adults. Our programs combine the latest scientific research with cultural sensitivity and a deep commitment to supporting and reflecting the communities we serve.

Felton offers a dynamic, challenging, and supportive work environment where we encourage the use of professional development, that staff can utilize throughout their career.

Felton’s Senior Division specializes in a full continuum of mental health services for older adults in outpatient clinics, the community, and supportive housing sites, as well as programs in employment training, economic security, case management, advocacy, and social connection and inclusion.

Felton’s Knox Supportive Services Program provides onsite case management, wellness support services, and behavioral health services to assist tenants with a LOSP subsidy at The Knox. Services aim to support tenants in maintaining stable housing and improving access to resources. Supported tenants were formerly unhoused adults with co-occurring mental health, substance abuse, medical problems, and limited experience living independently. Support services include case management and behavioral health counseling, referral to and coordination with primary medical care, substance abuse and psychiatric treatment referrals, benefits counseling and client advocacy, meal programs, health education, community building, tenant organizing, and all other case management functions.

Felton is committed to implementing evidence-based practices and behavioral health research within its community-based mental health services.

Under supervision of the Program Director, the case manager participates in a multidisciplinary team, including external and internal agency team members consisting of mental health clinicians, primary care providers, nurses, peer specialists, interns, and psychiatric medication providers. The program serves 30 tenants at The Knox. The tenants occupying the additional units in the building will not be part of the case manager’s caseload.

The caseload is capped at a lower level to allow for intensive services to stabilize individuals who experience acute symptoms and related risk factors. The case manager evaluates needs of clients and works in partnership with a mental health clinician and program director to support the client with coordination of care. Services may include crisis intervention, connection to community resources, client advocacy, and engagement strategies.

The case manager maintains accurate, detailed records of client contacts and incident reports as required by Felton, HSH, and county and state regulations. Additional duties are assigned as needed. This position requires the ability to perform the essential functions of the role with or without reasonable accommodation. These functions may include moving and positioning items weighing up to 40 pounds, bending, reaching, stooping, moving throughout the work environment as needed, and responding promptly and safely to urgent or emergency situations, including moving quickly to provide assistance when necessary.

• Work closely with interdisciplinary team.
• Communicate effectively with all team members internally and with partnering agencies.
• Perform intakes and service plan development for adults with a history of being unhoused and other psychiatric or…