CalFresh Community Works Program Coordinator

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professionals San Francisco, CA, US

Salary Range: $29.81 To $32.21 Hourly

TITLE: Cal Fresh Community Works Program Coordinator

STATUS: Full-time, Non-Exempt

DEPARTMENT: Cal Fresh Community Works Program (CCWP)

BENEFITS: Yes

REPORTS TO: CCWP Program Manager

SUPERVISES: N/A

POSITION SUMMARY:

The Cal Fresh Community Works Program (CCWP) Coordinator is responsible for coordinating day-to-day participant activities and supporting routine operations of Project Open Hand's Cal Fresh Community Works Program. The Coordinator serves as the primary point of contact for participants throughout their program experience and works collaboratively with Volunteer Services, Host Site Departments, community partners, and internal staff to support successful participant engagement, skill development, and program completion.

The Coordinator provides day-to-day participant guidance and support, onboarding support, placement coordination, progress monitoring, documentation management, and compliance support. This position plays a critical role in supporting participant engagement, achievement of program objectives, adherence to program requirements, and successful completion of CCWP activities while maintaining accurate records and supporting reporting and reimbursement processes in accordance with established program policies and procedures.

QUALIFICATIONS

REQUIRED:

• Minimum three (3) years of experience providing similar services, including coordinating multi-site or partner-based community service, workforce development, volunteer, or participant-based programs.
• Demonstrated experience in participant services, volunteer coordination, workforce development, social services, customer service, community engagement, or a related field.
• Experience maintaining databases, tracking participant information, and maintaining accurate records.
• Experience maintaining documentation and supporting reporting activities within databases and program management systems.
• Strong organizational and time-management skills with the ability to manage multiple priorities and competing deadlines.
• Excellent verbal, written, and interpersonal communication skills.
• Demonstrated ability to work effectively with individuals from diverse backgrounds, experiences, needs, and abilities.
• Strong customer service skills, attention to detail, and ability to maintain confidentiality.

QUALIFICATIONS DESIRED:

• Associate's or Bachelor's degree in Human Services, Social Work, Workforce Development, or a related field; equivalent combination of education and relevant work experience considered.
• Experience working with workforce development, Cal Fresh, volunteer engagement, public benefits, or community-based programs.
• Working knowledge of Salesforce and/or similar client, volunteer, or program management databases.
• Experience supporting grant-funded programs and program performance tracking.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Bilingual proficiency in Spanish, Mandarin, Cantonese, Vietnamese, or Tagalog preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Participant Operations & Coordination

• Coordinate day-to-day participant activities and support routine CCWP program operations.
• Provide day-to-day guidance, coaching, and support to CCWP participants, including assignment monitoring, workplace conduct guidance, attendance review, and issue resolution in accordance with established program procedures.
• Monitor participant attendance, participation, and engagement; identify concerns and communicate recommendations to the CCWP Program Manager in accordance with program policies.
• Build positive working relationships with participants to support successful engagement, retention, and program completion.
• Communicate program expectations, requirements, schedules, and updates to participants.
• Provide supportive coaching and guidance to help participants develop workplace skills, address barriers to participation, and achieve individual program goals.
• Serve as a resource to participants and facilitate referrals to internal and external support services when appropriate.
• Coordinate participant onboarding, orientation, enrollment support activities, and readiness preparation.
• Facilitate participant orientations, trainings, informational sessions, and program briefings.
• Ensure…