Software Engineering SMTS

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Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Monitoring Cloud team builds the critical observability platforms that keep our services running. We develop the core tooling used across all channels to maintain high availability and system reliability. Our success is defined by two key metrics:
Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR).

We are seeking a Senior Engineer to lead the design, architecture, and implementation of our next-generation API platform. This is a hands‑on role that requires a "customer-first" philosophy and a deep technical mastery of distributed systems and API platforms. Beyond technical excellence, you will serve as a strategic partner to product teams—challenging assumptions and asking the "why" to ensure we build the most impactful solutions possible.

• Design, develop and deploy features to enhance observability services offered to teams in Salesforce
• Demonstrate effective service ownership by monitoring their own service and taking proactive actions when incidents happen
• Interact with customers, engaging in understanding their requirements or issues and address them in a timely manner
• Work with engineering and product leadership to evolve the feature roadmap by participating and contributing to release planning
• Champion efforts to reduce engineering toil, by automating manual procedures and move code to config to enhance team productivity
• Present your work at tech talks, cloud demos and engineering blogs to case the work and iterate using feedback

• 6+ years of professional software development experience.
• A related technical degree required.
• Deep proficiency in one or more programming languages (e.g., Java, Python
• Extensive experience designing, building, and operating highly scalable, reliable distributed systems within a platform‑first environment.
• Expert‑level understanding of software engineering best practices, including code quality, automated testing (unit, integration), CI/CD, and monitoring.
• Excellent communication and collaboration skills, with a history of partnering effectively with product management and other engineers to understand the "why" behind requirements.
• Proven, hands‑on experience with high scale API platforms and capabilities ( API gateway, rate limiting, api authentication, versioning etc.)

• Experience with container orchestration systems Kubernetes, Docker, Helios, Fleet
• Expertise in platforms/technologies like AWS, Elastic Search, Logstash, Kakfa, Mongo
  
  DB, Hadoop, Spark, Trino/Presto, Airflow, Splunk

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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