Senior Manager, Software Engineering - Agentforce Voice

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Job Category
Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Agentforce is the digital labor platform for enterprises, enabling a limitless workforce through AI agents for any department, assembled using a new library of pre-built skills, and that can take action across any system or workflow.

We are growing rapidly and are looking for rockstars to help solve complex problems in this cutting-edge space. The Agentforce Voice team is looking for a technically strong, highly collaborative and accomplished Senior Engineering Manager to join our exceptional team of engineers. We work in a collaborative environment and we value transparent communication, critical feedback, passion, and having fun.

Salesforce is looking for a Senior Engineering Manager to lead our software engineering teams in the Agentforce Voice team. We need someone who is technically strong, highly collaborative and passionate about the product and our customers. You will manage and lead a team of exceptional engineers working on applications written in Go lang, Python, and Java stack spread across core and off-core platforms.

In this role, we need someone who can:

• Drive the execution and delivery of features by collaborating with many cross functional teams, architects, product owners and engineer
• Make critical decisions that attribute to the success of the product
• Proactive in foreseeing issues and resolve it before it happens
• Build, mentor, manage, inspire and retain software engineering teams
• Oversee Sprint Planning and stand ups of multiple engineering teams working closely with the respective Scrum Masters and Engineering managers.
• Partner with the product and engineering leadership to align with objectives, priorities , tradeoffs and risk
• Ensure teams have clear priorities and adequate resources
• Be a multiplier and have a passion for team and team members' success
• Vocally advocating for technical excellence and helping the teams make good decisions
• Participating in architecture discussions and planning
• Participating in cross-functional coordination, planning, and reviews with leads from other engineering teams
• Maintaining and fostering our culture by interviewing and hiring only the most qualified individuals with an eye towards diversity
• Occasionally contributing to development tasks such as code reviews, architecture reviews and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product as well as to keep your technical acumen.
• Grow the organization and ensure that the right culture, processes, and technology investments are in place
• Participate in customer meetings helping resolve/triage customer issues and understand their use cases to help define product/engineering roadmap
• Refine and streamline on-call processes ensuring we maintain high availability SLAs
• Have a strong sense of service ownership and be responsible for service operation

Experience and skills:

• 10+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems and / or full stack software applications in the B2B (or B2C) SaaS space that operate 24x7
• 3+ years of experience managing managers and architects
• In-depth working knowledge of at least one object-oriented compiled language (Java, C++, etc)
• Excellent debugging and problem solving skills.
• Solid understanding of SDLC, and best practices in design, development, testing, and…