Forward Deployed Engineer; SF​/On-site

Location

San Francisco

Full time

On-site

Engineering

Soulside AI is transforming how behavioral health organizations operate, unlocking massive efficiency gains through AI. Our platform cuts documentation time by 80%—turning 3+ hours of daily paperwork into 30 minutes—so these organizations can focus resources on patient care, growth, and innovation. The impact is immediate: better outcomes, reduced costs, and the ability to serve more patients without adding administrative overhead.

We're scaling fast and building the infrastructure that will power mental healthcare for decades. This is your chance to join as a founding engineer and shape a platform that every behavioral health organization will depend on.

Our momentum speaks for itself:

• Backed by Counterpart Ventures, Grey Matter Capital, Sarah Smith Fund & Kaya Ventures
• UCSF Rosenman Healthtech Innovator 2024
• One Mind Accelerator 2024 & PeakXV Spark Program
• Global Top 10 – Confluent Data Streaming Challenge

We’re looking for a Forward Deployed Engineer to work directly with behavioral health organizations and turn real‑world clinical workflows into production software.

This role sits at the intersection of engineering, product, and customer implementation. You’ll help customers go from kickoff to live while shaping the core platform that powers mental healthcare delivery ’ll be embedded with clinicians, operations leaders, and IT teams at our customers—translating the messy reality of behavioral health operations into elegant, scalable product.

As an early engineering hire, you will have outsized impact on our technical architecture, product direction, and customer experience, with significant equity upside and the autonomy to make decisions that will scale with our growth.

• Work directly with behavioral health organizations during onboarding and implementation, from kickoff to go‑live

• Translate clinical and operational workflows—intake, assessment, treatment planning, billing, compliance—into scalable Soulside product features

• Build integrations with customer EHRs, practice management systems, and clinical data sources

• Extend the platform to support complex clinical documentation, coding, and reporting workflows

• Identify product gaps surfaced during deployments and collaborate with product and engineering to close them

• Own customer‑facing technical outcomes end‑to‑end, from first integration call to production rollout

• Establish patterns and tooling that make future deployments faster and more repeatable

• Customer‑Obsessed Engineer: You’re energized by sitting with users, watching how they actually work, and turning that into shipped software. You see customer calls as the highest‑leverage part of your week, not an interruption.

• Systems Thinker: You naturally reason about distributed systems, integrations, and data consistency—and you design for what goes wrong, not just what goes right.

• Resourceful Problem Solver: You can architect smart solutions when faced with complex, non‑standard healthcare workflows, legacy systems, and ambiguous requirements.

• Ownership Mindset: You’re happy to own a deployment end‑to‑end—architecture, code, customer communication, and the operational details that keep production systems running.

• 2+ years of software engineering experience

• Strong backend or ML/AI background, with experience shipping production software

• Comfort working directly with customers and ambiguous problems—turning conversations into specs into code

• Experience building integrations with third‑party APIs and data sources

• Hands‑on experience with LLM technologies including prompt engineering and production AI pipelines

• Excellent written and verbal communication—you can explain technical tradeoffs to clinicians and clinical realities to engineers

• Ability to thrive in a fast‑paced startup environment with high ownership

• Experience with healthcare data standards (HL7, FHIR, CCDA) or EHR integrations

• HIPAA compliance experience

• Background in customer‑facing engineering, solutions engineering, or technical implementation roles

• Experience with data pipelines,…