Senior​/Lead​/Principal Software Engineer, Agentforce Operations

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level‑up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Super Agent backend is the operational heart of Agentforce for Supply Chain – managing complex, infinitely configurable state with equally complex state transitions and interfaces across the platform. Built with intentional startup speed, the team is now hardening and scaling its foundations as customer adoption accelerates. You'll work on one of the most technically challenging and impactful backends at Salesforce: decomposing tightly coupled domains, hardening state transitions, designing cross‑team boundaries, and building the observability needed to operate confidently at enterprise scale.

Wide autonomy, real ownership, and meaningful advancement await.

The Integration & Platform team owns the mission‑critical data and integration backbone of the Agentforce for Supply Chain platform. The team is responsible for designing, building, and scaling the systems that connect our platform to the broader Salesforce ecosystem – including Mulesoft, Flow, and Data Cloud – while also powering the self‑serve data synchronization mechanisms that customers depend on daily. The work here directly forms the foundational data layer enabling core customer intelligence, platform functionality, and enterprise‑grade reliability at scale.

• Diagnose and prioritize the most impactful foundational investments across the Super Agent backend, partnering with engineering leadership to sequence them against product delivery
• Own the hardest cross‑cutting system problems, from architectural decomposition to cross‑team interface design, going deep hands‑on when the problem demands it
• Build shared understanding of system health and risk across the team, helping establish the frameworks and observability needed to make investment decisions with confidence
• Raise and maintain the engineering quality bar through pragmatic standards, guardrails, and team practices that prevent regressions and keep code healthy over time

• Architect and implement powerful integrations between the core platform and Salesforce ecosystem products, specifically Mulesoft and Flow
• Lead the design and implementation of highly scalable, efficient, and reliable data export pipelines, integrating internal data sources (CSV files, REST API outputs) with Salesforce Data Cloud and/or Informatica
• Optimize existing ETL pipeline infrastructure to support a daily, self‑serve customer data synchronization mechanism with Data Cloud – fully automated, requiring minimal engineering involvement post‑setup
• Design and build simplified, performant, customer‑facing APIs and webhooks, including an abstracted version of high‑value functionality currently exposed via complex GraphQL endpoints

• Architect, design, and deliver high‑quality, scalable code for complex data integration and platform features
• Drive technical decision‑making and project execution as the primary individual contributor for key initiatives
• Conduct thorough code reviews and mentor engineers on best practices for performance, security, and scalability
• Collaborate cross‑functionally with Product Management and other engineering teams to define requirements and deliver solutions that meet business needs
• Build and ship production‑grade software using modern engineering practices, with AI as a core part of your development workflow
• Design and orchestrate complex systems where AI agents integrate seamlessly into human workflows
• Contribute to building and maintaining shared system…