Senior Manager, Software Engineering - Agentforce Voice

In this role, we need someone who can:

• Drive the execution and delivery of features by collaborating with many cross‑functional teams, architects, product owners and engineers.
• Make critical decisions that attribute to the success of the product.
• Be proactive in foreseeing issues and resolve them before they happen.
• Build, mentor, manage, inspire and retain software engineering teams.
• Oversee sprint planning and stand‑ups of multiple engineering teams working closely with Scrum Masters and engineering managers.
• Partner with product and engineering leadership to align with objectives, priorities, trade‑offs and risk.
• Ensure teams have clear priorities and adequate resources.
• Be a multiplier and have a passion for team and team members’ success.
• Vocally advocate for technical excellence and help the teams make good decisions.
• Participate in architecture discussions and planning.
• Participate in cross‑functional coordination, planning, and reviews with leads from other engineering teams.
• Maintain and foster our culture by interviewing and hiring only the most qualified individuals with an eye toward diversity.
• Occasionally contribute to development tasks such as code reviews, architecture reviews and feature verifications to assist teams with release commitments, to gain understanding of the deeply technical product and to keep your technical acumen sharp.
• Grow the organization and ensure that the right culture, processes, and technology investments are in place.
• Participate in customer meetings helping to resolve or triage customer issues and understand their use cases to help define product and engineering roadmap.
• Refine and streamline on‑call processes to maintain high availability SLAs.
• Have a strong sense of service ownership and be responsible for service operation.

• 10+ years of hands‑on experience building, scaling and maintaining large‑scale, complex distributed systems and/or full‑stack software applications in the B2B (or B2C) SaaS space that operate 24x7.
• 3+ years of experience managing managers and architects.
• In‑depth working knowledge of at least one object‑oriented compiled language (Java, C++, etc.).
• Excellent debugging and problem‑solving skills.
• Solid understanding of SDLC and best practices in design, development, testing, and deployment.
• Experience with Agile development methodologies.
• Strong verbal and written communication skills, organizational and project‑management skills, and ability to work effectively in a distributed team setting.
• Related technical degree required.

• ASR, TTS, Voice‑to‑Voice Models, Telephony, SIP and PSTN technologies.
• Experience building B2B or B2C SaaS applications/microservices using cloud providers such as AWS, GCE, or Azure.
• Experience in AI technologies such as Machine Learning, Deep Learning, Natural Language Processing (NLP), Voice Recognition (ASR).
• Some Salesforce developer platform/administration exposure is nice to have.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees or potential employees will be assessed on the basis of merit, competence and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock‑purchasing program.

More details about company benefits can be found at  Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. In Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 – $260,100 annually.

In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $270,800 – $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.