Forward Deployed Product Lead

Location:

SF or NYC preferred (occasional travel to client sites)

Bunkerhill partners with leading health systems to design and deploy AI-enhanced clinical workflows that are used in real clinical operations. We work directly with clinicians, operations leaders, and IT teams to turn messy clinical reality into scalable, high-impact AI workflows.

The Forward Deployed Product Lead owns the end‑to‑end success of AI deployments across a portfolio of health systems—from discovery through go‑live and ongoing optimization.

• 25% pre‑sales: discovery, solution design, demos, pilot scoping
• 75% post‑sales: implementation, workflow build‑out, training, iteration, and optimization

• Design, test, and refine AI agents and prompt logic within the platform using modern LLM tools.
• Formalize clinical reasoning and workflow logic into structured, reliable, and audit‑friendly agent designs.
• Evaluate outputs against clinical and operational expectations; debug edge cases and failure modes.
• Develop reusable workflow patterns and agent templates that can be deployed across customers.

• Map current‑state clinical workflows and design future‑state workflows that incorporate AI agents and automation.
• Assemble end‑to‑end solutions using Bunkerhill’s platform (data inputs → AI agents → work queues → clinician UI → reporting).
• Identify product gaps encountered in the field and write concise product briefs to unlock new capabilities, speed deployments, and expand into new specialties.
• Partner closely with engineering and product teams to refine, prioritize, and ship improvements.

• Serve as the primary day‑to‑day partner for health system customers, working with frontline staff (schedulers, nurses, coordinators), managers, and executive leaders.
• Run structured discovery to understand current workflows, pain points, clinical constraints, and operational goals.
• Translate ambiguous problems into clearly scoped deployments with defined success criteria.
• Drive change management: timelines, stakeholder alignment, training sessions, rollout plans, and adoption tracking.
• Build trust through clear, respectful communication at every level of the organization.

• You have a strong sense of ownership and are comfortable being accountable for real‑world outcomes.
• You have a solid clinical foundation and can quickly learn new clinical domains and workflows.
• You are comfortable working directly with both frontline clinical staff and senior executives.
• You think like a product builder: you see patterns across customers, write clearly, and focus on scalable solutions rather than one‑off custom work.
• You are excited about LLMs as practical tools for building durable workflows, not just demos.
• You are structured and analytical, but pragmatic and scrappy in imperfect environments.
• A traditional software engineering background is not required; experience building within platforms, configuring complex systems, or deploying operational workflows is a strong fit.

$185K - $245K