AI Innovation Lead

AI Innovation Lead

Location:

Preferred San Francisco - hybrid schedule, remote considered.

Crescendo is the first AI‑native contact center that combines auto‑tuning AI with multilingual human experts to deliver performance‑guaranteed customer experiences.

We’re hiring multiple AI Innovation Leads to embed practical, process‑level AI across Crescendo. These builders and operators will translate AI capability into tangible business impact in GTM, Operations, G&A, Product, and Corporate teams.

The role may be full‑time or contract, and could be placed in various parts of the organization based on deployment.

• Design and deploy mini‑assistants, copilots, reusable AI personas, and workflow automations.
• Build lightweight agents (e.g., Gemini Gems or equivalent) embedded into team workflows.
• Translate manual or fragmented work into AI‑enabled execution.
• Ensure solutions are reusable, scalable, and measurable.
• Evaluate workflows for automation potential and reduce manual effort across planning, reporting, coordination, and execution.
• Improve speed, consistency, and quality through AI‑driven workflows.
• Help teams move from prompts to productionized usage.
• Convert AI outputs into structured, trackable work streams, break initiatives into clear deliverables with owners and timelines.
• Support adoption inside tools such as Asana, Jira, CRM platforms, or operational systems.
• Integrate AI into team planning and execution, increase visibility into cross‑functional AI opportunities, and build repeatable AI workflows and standards.
• Teach and train teams on the AI workflows and improvements you create to drive adoption.
• Enable others to independently use AI effectively and integrate AI into planning and execution rhythms.

• 2–6 years of experience in consulting, business operations, product ops, GTM ops, automation, or similar roles.
• Hands‑on experience applying AI to real workflows (not just experimentation).
• Experience building assistants, copilots, reusable prompt systems, or lightweight agents.
• Strong ability to translate ambiguous opportunities into shipped solutions.
• Comfort working across functions and navigating fast‑moving environments.
• Ownership mindset with bias toward action.

• Experience building Gemini Gems or similar agent workflows.
• Experience inside high‑growth or AI‑native companies.
• Familiarity with SaaS GTM or contact center operations.
• Experience evaluating AI vendors and tooling ecosystems.
• Experience supporting transformation initiatives inside teams.
• MBA or strong business background (e.g., strategy, operations, consulting) is a plus.
• Ability to work a weekly hybrid schedule in our San Francisco office.

• Teams adopt assistants that meaningfully reduce manual work.
• AI workflows move from experimentation to daily usage.
• High‑impact automation opportunities are identified early and shipped quickly.
• Functional teams operate faster with clearer execution leverage.
• Crescendo builds durable, reusable internal AI capabilities.

Base Salary: $150,000 - $170,000 (full‑time roles). Performance bonus eligibility and equity participation are available for full‑time roles.

Crescendo is proud to be an equal‑opportunity workplace. We value diversity, inclusion, equity, and belonging. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers.