Software Engineer; Member , of Funnel

Requirements

• 3-5 years of experience in software development with a focus on full‑stack or front‑end development
• Proficiency in at least one of the following:
  Ruby on Rails, Typescript, React
• Ability to work independently and collaboratively in a fast‑paced, ambiguous environment
• Experience working in cross‑functional Agile teams
• Strong problem‑solving skills and attention to detail
• Familiarity with observability and experimentation tools such as Datadog, Launch Darkly, Sentry, Mixpanel, Iterable
• Experience designing and maintaining GraphQL APIs
• Bonus:
  Experience with growth initiatives, authentication, or registration flows
• Experience working in a healthcare or mental health tech environment
• If this role excites you, we encourage you to apply

• Reporting to the Senior Engineering Manager - Top of Funnel, this full‑time engineer will develop full‑stack features that improve how members discover and engage with care
• You will be part of the Member Growth team, working at the intersection of product, design, and data to deliver intuitive, reliable user experiences at scale
• The Top of Funnel team owns the critical first steps of a member's journey, from registration and authentication to onboarding and provider matching
• Your work will directly influence how millions of people access mental healthcare for the first time
• Please note that this is a hybrid role based in San Francisco, with an expectation to be in the office 2–3 days per week at our 2 Embarcadero Ctr location
• Candidates must be based in the San Francisco metro area or able to relocate independently within 90 days of their start date
• Occasional travel will be required for team on‑sites
• Design and build scalable full‑stack and front‑end services using Ruby on Rails, React, and GraphQL
• Collaborate with cross‑functional teams to ship high‑impact features that improve the top of funnel experience for members looking for care
• Expand and maintain existing web applications and infrastructure
• Debug and resolve issues quickly and efficiently
• Contribute to architectural discussions, code reviews, and tech debt prioritization
• Advocate for high engineering standards, including test coverage, documentation, and observability
• Participate in an on‑call rotation to support system reliability and respond to production issues
• Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholders
• Work with product managers and designers to scope and deliver 0‑1 product features
• Break down complex requirements into manageable, shippable units
• Identify areas for growth and iteration on our application stack and advocate for them on the roadmap
• Improve self‑service capabilities by evolving system architecture
• What success looks like:
• Delivery:
  Projects land on time, within scope, and with high stakeholder satisfaction
• Quality:
  High system uptime and low defect rates through strong testing and observability practices
• Collaboration:
  
  Effective partnership with product, design, and data, contributing meaningfully to team goals and alignment
• Ownership:
  Tasks completed independently, issues resolved proactively, and personal work accurately tracked
• Velocity:
  Improved team delivery through strong planning, estimation, and execution practices
• Growth:
  Continuous curiosity, seeking out new technologies and practices to improve engineering outcomes