Founding Design Engineer

Founding Design Engineer at Parahelp (S24)

The AI agent that resolves complex support tickets, effortlessly

San Francisco, CA, US Full-time Will sponsor 3+ years React Type Script Next.js Tailwind

Parahelp is an AI support agent built for fast-moving software companies. Set up Parahelp in just 1 day without any engineers to automate your complex support tickets end-to-end. It integrates with your existing ticketing system (such as Zendesk, Intercom, Front), knowledge sources, tools (like Stripe, Slack, Linear), and policies.

We're building Parahelp because we believe context—not intelligence—will be the primary bottleneck for AI agents automating high-impact work in the future.

Our mission: Our mission is to increase happy customers on the internet.

Our current focus: Currently, we're focused on building the most capable AI support agent for fast-moving software companies that automates their customer support tickets end-to-end while delighting their customers.

Our momentum:

• Launched in August 2024.
• Working with leading software companies like Perplexity, Framer, Replit, and Hey Gen.
• Backed by Y Combinator, Paul Graham, Perplexity Fund, Hidden Capital, and founders of Replit, Framer, Calm, Eleven Labs, Runway, Speak, Zendesk, etc.

About the role

TL;

DR:

As a Founding Design Engineer at Parahelp, you’ll work at the intersection of design and frontend engineering to build intuitive user interfaces. You’ll understand customers, design in Figma, and ship production UI that helps companies like Perplexity, Eleven Labs, Photoroom, Replit, and Framer get the most value from Parahelp.

What you’ll do:

• Design and iterate on UI in Figma.
• Build reusable components and primitives, and own our design system to ensure consistency and scalability.
• Build intuitive UI using Type Script, React, NextJS, tRPC, Prisma, and Tailwind.
• Work with product and backend engineers to integrate APIs and ship complete features with attention to detail.

You might be a fit if:

• You are based in San Francisco and excited to work in person.
• You have a strong portfolio or personal site that showcases your design and front-end work.
• You have 2–5 years of experience in front-end development with Type Script and React. You are familiar with NextJS, tRPC, Prisma, Tailwind, and Tan Stack Query.
• You love design, care about the details, and want to own the craft.
• You’re already using AI tools in your day-to-day to build, design, or prototype.
• You’re excited about moving fast.
• Bonus:
  You’ve been a founder before or have comparable zero-to-one experience.