Decagon — Customer Engineer, Agent Builder

Decagon — Customer Engineer, Agent Builder

Type: Full-time | On-site (5 days) | San Francisco, CA (also NY / Toronto / London)

Compensation: $175,000–$230,000 + competitive equity

Visa sponsorship: Yes — H-1B

Reports to: Agent Builder Manager

Decagon is the leading conversational AI platform, enabling enterprises to deliver concierge customer experiences across voice, chat, email, SMS, and more. Founded in 2023, we have a team of 201–500 and are backed by leading venture capital firms.

Decagon is hiring Customer Engineers and Agent Builders to own end‑to‑end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration. The role blends technical delivery and customer‑facing responsibilities, with a typical split of 50/50 or 60/40 technical‑to‑customer work.

• Lead end‑to‑end execution of AI agent builds for enterprise customers, from scoping through launch and iteration.
• Write and maintain key agent‑building artifacts and configure agent behavior for quality, reliability, and business outcomes.
• Configure and validate guardrails for safe, compliant, predictable agent performance.
• Set up, test, and validate customer integrations (ticketing systems and comparable), building tools or workflows as needed.
• Interface directly with senior technical stakeholders at customers to define success criteria and drive delivery against timelines.
• Partner closely with Agent PMs, Engineering, Design, and GTM teams to deliver consistent, repeatable agent builds.

• 3–7 years of technical customer‑facing experience (5–7 for Toronto).
• Strong Python proficiency (hard requirement).
• End‑to‑end API integration experience.
• Location:
  
  San Francisco, NY, Toronto, or London; 5 days in‑office.

• Experience building with or around LLMs and AI agents.
• Enterprise SaaS integration experience (ticketing, CRM, data pipelines) with security/compliance considerations.
• CS/Engineering/Math degree or equivalent; strong product instinct.

• Competitive salary: $175,000–$230,000.
• Competitive equity.
• Full‑time employment.
• Visa sponsorship (H‑1B).
• Five days in‑office policy.