Senior Manager, Software Engineering

Location & In-Office Requirement: Candidates considered for this role will be located in the San Francisco Bay Area. There will be an in-office requirement of 3 times a week.

• Lead, coach, and grow the Create squad (~8 engineers across frontend, fullstack, and backend), acting as a servant‑leader who removes blockers, fills gaps, and fosters a high‑performing, inclusive culture.
• Own engineering delivery for the campaign‑creation experience: the Studio builder framework, creation tools, optimized templates, brand kits, guided workflows, AI‑assisted text and content, and the preview → save → publish flow.
• Operate in a tight triad with Product and Design, engaging early on problem framing, scope, and tradeoffs, and anchoring every initiative on a clear outcome and success metric before building begins.
• Champion an outcomes‑over‑output, bias‑to‑action culture: ship the smallest version that delivers real customer value, favoring rapid PoCs and iterative delivery over large up‑front bets.
• Operate as a player‑coach by participating in architecture and design reviews, technical decisions, code review, and incident response, and contributing hands‑on where it adds the most leverage.
• Raise the bar on quality for a complex, interactive builder (performance, accessibility, reliability, and maintainability on a customer‑facing revenue surface).
• Move the metrics that matter – Studio adoption, campaign‑creation rate, time‑to‑publish, and conversion through experimentation and A/B testing.
• Partner cross‑functionally with Product Marketing, Care/Support, Data, and adjacent squads on dependencies, GTM, and a seamless end‑to‑end experience.
• Recruit, hire, onboard, and develop engineers across a distributed team through regular 1:1s, actionable feedback, career development, and performance management.
• Champion AI‑assisted software development using tools such as Claude Code, Cursor, and Git Hub Copilot, and help explore AI‑powered product capabilities that make campaign creation easier for nonprofits.
• Own the squad's operational health and technical excellence, including incident response, observability, SLI/SLOs, test coverage, CI/CD, and trunk‑based development.

• Experience leading and growing software engineering teams as a people manager including hiring, coaching, performance management, and career development, backed by a strong hands‑on engineering background.
• Strong background building complex, customer‑facing web applications, with deep expertise in Type Script and modern frontend frameworks such as React, and comfort operating across the full stack.
• A product‑minded, outcomes‑first approach: you frame work around user problems and measurable behavior change rather than feature lists, and you partner naturally with Product and Design.
• Experience delivering in a data‑driven, experimentation‑heavy environment, including A/B testing, funnel and conversion optimization, and analytics instrumentation.
• A track record of shipping iteratively with a bias to action, balancing speed and quality on a revenue‑generating product surface.
• Strong sense of web craft: performance, accessibility, reliability, and design system driven UI.
• Excellent communication and collaboration skills, with the ability to lead a distributed team across time zones.
• A passion for mentoring engineers, building inclusive teams, and leading as a coach and servant to the team.

• Experience building rich, interactive builder or editor experiences (drag‑and‑drop, WYSIWYG, templating, live preview).
• Experience with design systems and shared component libraries.
• Experience integrating AI/LLM‑powered features into products, such as content generation or intelligent suggestions.
• Familiarity with product analytics and session tooling such as Heap, Full Story, Amplitude, or Looker.
• Experience in B2B SaaS, nonprofit technology, fintech, or e‑commerce/checkout conversion.
• Experience owning a customer‑facing checkout or conversion funnel.
• Familiarity with AWS and modern CI/CD practices.
• Demonstrated experience driving AI‑assisted development adoption and best practices across teams.

• Make an Impact:
  Be part of a mission‑driven organization…