Customer Engineer at Tavus

Job Title

Customer Engineer

San Francisco, USA

Tavus is a Series B AI company backed by Sequoia, Y Combinator, and Scale Venture Partners building real‑time conversational video AI humans.

As a Customer Engineer at Tavus, you will bridge the gap between users and engineering for a platform serving over 100,000 developers. You will spend your time debugging customer integrations and building SDKs, prototypes, and platform enhancements. Your mission is to ensure a seamless, magical experience for creators using cutting‑edge AI.

• Join a high‑growth Series B company backed by top‑tier investors at a pivotal 40‑person stage.
• Shape the future of human‑computer interaction by working on world‑leading conversational video AI that powers applications for Fortune 10 companies.
• Influence product direction directly by acting as the critical link between real‑world developer challenges and core engineering improvements.

• Support developers by debugging complex integrations and building high‑impact proof‑of‑concepts that demonstrate the power of Tavus's AI platform.
• Develop and maintain critical developer tools, including SDKs, sample applications, and platform enhancements that simplify the integration process.
• Analyze customer feedback to identify product patterns, collaborating with engineering teams to turn user needs into robust platform features.

• Strong software engineering fundamentals with the ability to navigate complex codebases across ML, infrastructure, and networking layers.
• Proven experience or a strong desire to work directly with end‑users and developers to solve technical challenges in real‑time.
• A product‑oriented mindset and a founder’s bias toward action, capable of spotting trends in customer requests and driving them to completion.