QA Manager
Job in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-08-27
Listing for:
Zendesk
Full Time
position Listed on 2026-08-27
Job specializations:
-
Software Development
Software Testing, Software Engineer, Software Project Mgr/ Lead, DevOps
Job Description & How to Apply Below
As Zendesk's Quality Engineering Manager you will define and implement processes and tools that improve our manual and automated QA processes. You will be testing a highly technical multi-tiered SaaS product, while gracefully handling curveballs in our fast-paced development environment. Your passion for automation and the release of flawless software makes you want to own this role. Bring your zest for working in a fun company where your participation in making a GREAT product is really valued.
What you get to do every day:- Help establish manual and automated QA process to fit into overall software development lifecycle. We deploy features every week and patches more frequently.
- Build, empower and manage a team doing QA across the application stack
- Drive the creation of repeatable test plans and black box test frameworks for all product components
- Recommend and implement improvements to our automation tools keeping abreast of the latest tools and standards across all platforms
- Align with Engineering Management to ensure on-time delivery of high quality features
- Manage quality metrics on multiple simultaneous software development projects to ensure success of strategic Zendesk goals
- Work closely with management to determine feasibility of product features
- Be able to adjust to competing priorities allocating your time as necessary to get things done
- BSCS or related with a minimum of 5+ years experience doing hands-on Quality Assurance/Engineering for high-availability web applications
- 2+ years hiring, managing and mentoring QA staff
- Well versed in Quality and Software development best practices and standards with a comfort and confident in working with Product, Development, and Service Engineering
- Familiarity with test automation frameworks such as Selenium, Watir or similar tools and experience using these tools as part of the QA process
- Experience working with Continuous Integration servers - Hudson, Jenkins strongly preferred
- Track record of participating in the delivery of high quality software projects on-time using Agile methodologies
- Excellent communication and collaboration skills both written and verbal
Position Requirements
5+ Years
work experience
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