Senior Software Development Engineer in Test - AI Tooling & Automation

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Drive Innovation & Adoption:
  Design, build, and maintain scalable, AI-first testing frameworks and automation suites to validate complex workflows and agentic capabilities.
• Execute Quality Strategies:
  Translate high-level quality strategies into actionable automation plans, focusing heavily on validating LLM integrations, prompt accuracy, and deterministic system behaviors.
• Hands-on Code Quality & White-Boxing:
  Dig deep into the application code to understand system architecture, identify quality gaps, perform white-box testing, and actively contribute to fixing code and test flakiness.
• Human-in-the-Loop & Model Evaluation:
  Implement and support evaluation processes for subjective quality dimensions of our AI features, including response relevance, user safety, and contextual accuracy.
• Cross-Functional Collaboration:
  
  Partner closely with developers, product managers, and engineers to ensure quality is integrated early and continuously throughout the agile delivery lifecycle.

• Strong Java
  
  Skills:
  
  Strong technical fundamentals of Java, particularly in data structures and algorithms.
• AI/LLM Validation Mindset:
  Hands-on experience evaluating Large Language Models (LLMs) for quality response, including familiarity with GPT-like models and AI evaluation frameworks is a big plus.
• Agile Delivery at Pace:
  Proven track record of delivering automation solutions in a fast-paced CI/CD environment, supporting rapid deployment schedules without compromising quality.
• Collaboration & Communication:
  Excellent communication skills, with the ability to work cross-functionally with product managers, engineers, AI/ML engineers, and data scientists.
• Problem-Solving & Analytical
  
  Skills:
  
  Strong analytical and problem-solving abilities with a focus on identifying quality gaps and driving improvement.

• A software engineer with a strong coding background and understanding of delivering software at pace in Agentic PDLC.
• Strong experience with white-box testing and fixing code is a huge plus.
• Experience working with public cloud infrastructure (AWS/Azure/GCP) and/or foundational knowledge of the Salesforce platform (Salesforce Certifications are a plus).
• Prior experience testing autonomous agents, conversational UIs, or generative AI workflows.

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

If you need a reasonable accommodation during the…