Logistics Analyst; Hybrid

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We are a fast-growing technology (hardware/software) company seeking a Supply Chain Analyst to support expanding DTC, commercial, and retail operations. These hybrid roles (San Francisco–based, 3 days onsite) are critical to ensuring operational excellence across order-to-cash activities, fulfillment performance, and retail compliance. One role will focus on DTC/commercial operations, and the other on Americas retail partners.

• Monitor daily order fulfillment across DTC and retail channels, ensuring SLA adherence
• Manage and resolve order exceptions (EDI errors, routing issues, shipment discrepancies, chargebacks)
• Partner with 3PLs and transportation providers to resolve delivery and execution issues
• Maintain accurate shipping and fulfillment records across ERP, WMS, and related systems
• Conduct root cause analyses and recommend corrective actions for recurring issues
• Support retail compliance for major partners and maintain routing guides
• Assist with new market setups, retail onboarding, and new product introductions
• Maintain inventory accuracy across North American warehouses and manage transfer orders
• Support S&OP reporting, KPI tracking (OTIF, fill rates, delivery performance), and operational dashboards
• Help develop and maintain logistics SOPs and drive continuous process improvement

• 3+ years of hands‑on logistics experience in order management and fulfillment
• Experience resolving order‑level issues in ERP (Net Suite), WMS, and/or EDI systems
• Strong understanding of retail routing guides, compliance, and omnichannel logistics
• Detail‑oriented, proactive problem‑solver comfortable in a fast‑paced environment
• Strong communication and cross‑functional collaboration skills
• Global logistics and import/export experience a plus

Hybrid role based in San Francisco (3 days on‑site per week)

• Competitive salary, equity, and comprehensive health benefits
• Generous PTO, holidays, wellness time, parental leave, and employee product perks

The company is an equal opportunity employer and provides reasonable accommodations during the recruiting process.

Employment Type:

Full Time

Salary: $45 - $60 Hourly

Bonus/Commission:
No