Airline Customer Service Representative; GENERAL at SFO Airport - Health​/wo

ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE

Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines.

We focus heavily on employee happiness and employee engagement.

Our team of highly skilled and engaging agents drives the company to be the emerging leader in above-the-wing ground handling services.

We invite you to apply and be a part of our exclusive team to provide the ultimate service...

... peace of mind

Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.

• Excellent advancement opportunities
• Paid Training
• Dynamic Workplace
• Medical benefits
• Voluntary dental, vision, and a matching 401k plan
• Amazon Incentives and travel perks

You will also learn to perform the following functions throughout the course of your employment:

• Learn behind-the-scene workings of an international airport.
• Rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.
• Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.
• Professionally interact with high-profile passengers.
• Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.

• At least 18 years of age, high school graduate or G.E.D. equivalent.
• Valid US work Authorization.
• Able to speak, read, and write in English.
• Flexible schedule to work weekends, holidays & overtime.
• Basic math skills (adding, subtracting, dividing, multiplying).
• Computer literate.
• Common sense and organized.
• Mental capacity to make quick and rational decisions.
• Effective communication skills and good listening skills.
• Able to multi-task and carry out duties in a fast-paced environment.
• Able to read and comprehend reference materials, instructions, policies & procedures.
• Eager to learn new skills.
• Organized and logical thinker.
• Problem solving.
• Ability to adapt quickly to unforeseen situations.
• Computer savvy.

Paid training with our highly knowledgeable and top performing training department.

• Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions.
• Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals.
• Maintain appropriate and professional interaction with airline passengers, clients, and crew.
• Translate, transcribe when possible.
• Take care when handling company assets and be aware of costs associated with damage.
• Complete accurate cash handling transactions, manifests, and labelling.
• Operate machinery in accordance with operational policies and standards.
• Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially.
• Reading, interpretation & comprehension of reference materials, instructions, policies & procedures.

Drug screening required at time of hire.

• Varied shifts within a 24-hour clock.
• Some overtime.
• Occasional lifting of 70-100 lbs.
• Long periods of standing and walking long distances.
• Pulling, pushing and moving large bulky items including carts.
• Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up items.

Environmental conditions:

involves continuous people interaction and exposure to aircraft sounds.

Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.