Driver, Delivery, Transportation

Air Culinaire Worldwide, LLC

Full Time US

ACW Manual Labor

S San Francisco, CA, US

Salary Range: $22.50 To $23.50 Hourly

The Driver's primary duty is delivering all orders, shopping, maintaining delivery vehicles and providing stellar customer service at every FBO and Client location.

• The Delivery Driver is responsible for delivering catering orders and concierge items in a safe and timely manner in compliance with ACW Standard Operating Procedures.
• All employees organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. Cell phones are made available for all company business related tasks.
• The Driver will participate in directly serving ACW customers and obtaining feedback from them regarding our product and service, relayed to the General Manager as required.
• They will be an on-site problem solver in situations requiring immediate action and will be authorized to make decisions to solve the problem following company procedures related to customer satisfaction, safety, and cost.
• The Driver is responsible for driving safely under the laws and safety guidelines of the states they drive in and to always be courteous and careful to avoid accidents and dangerous situations while on the road.
• The driver is responsible for maintaining the vehicle fleet, cleaning the vehicle they use and removing all trash, clean the vehicle at least once per week and ensure that the Geotab Device and Key FOB are in working order, and will always fill the gas tank before returning to the kitchen on their final run.
• Further responsibilities may include picking up supplies as needed in the course of business, small kitchen prep, routine vehicle cleaning and maintenance.
• Understand and maintain quality control and food-safety procedures of food products during delivery.
• Under the direction of the General Manager, maintain operationally safe vehicles by conducting regularly scheduled and required inspections including oil changes, tire changes/rotations, and other servicing. Maintain impeccably clean (inside and out) vehicles by utilizing self-service car washes.
• Assist with the assembly of silverware units and stocking of items in the company vehicles.
• Meet weekly with the GM to ensure ACW standards and procedures are accurately reflected in day-to-day operations.
• Safely operate company vehicles and drive in compliance with all local and federal laws and regulations.
• Dress professionally and within the guidelines of Company procedures including the company approved uniform.
• Carry company provided telephones/radios at all times when on duty out of the office and communicate with your local operation and the company call center as required or needed.
• Cross-train to be able to prepare or produce food in the kitchen as a secondary duty when business is slow and staffing shortages occur.
• Adhere to Federal, State, and Local regulations and requirements that include, but not limited to: regulated garbage training and execution, special “on-airport” driver training, airport badging requirements, TSA and Department of Homeland Security confirmations, and more. If any governmental requirements are not completed or up to date, it may cause ineligibility to perform the job duties, leading to termination or reassignment.
• All other duties as assigned by the General Manager.

Annual Performance Review – success will be measured using the results of the Annual Performance Review (twice per year), which are established bi-annually, just prior to the new fiscal year starting and at the 6-month mark of the fiscal year, to include specific job responsibilities and our core service goals:

• Integrity & Accountability
• Entrepreneurial Spirit
• Teamwork Commitment

• A High School diploma is required.
• Previous face-to-face customer service experience in the aviation, food services, or hospitality industry is essential.
• The individual must possess excellent verbal and written communications skills.
• Must…