Air Canada Customer Service Agent - Cargo; San Francisco

Air Canada is seeking a Customer Service Agent – Cargo to join their team in San Francisco. In this role, you will interact with the public, other airlines, agencies, and company employees, delivering exceptional cargo customer services in alignment with company policies.

• Receiving and responding to inquiries
• Processing and handling cargo, mail, and company materials (COMAT)
• Ensuring shipments comply with customs and regulatory requirements
• Calculating rates, booking shipments, and processing information in automated tracking systems
• Handling hazardous materials in accordance with safety regulations
• Driving company vehicles, managing supplies, compiling statistical data, and addressing damaged or incomplete shipments
• Making operational decisions in the absence of leadership to maintain efficiency and protect company interests

• Exhibit tact, good judgment, and initiative with clear and pleasant communication skills
• Ability to work independently under pressure
• Successful completion of training to use the company’s automated cargo tracking and accounting system
• Compliance with Air Canada’s grooming standards and uniform policy
• Valid driver’s license and ability to operate company vehicles and machinery
• Physical capability to lift up to 70 lbs unaided and to stand or sit for prolonged periods
• Acceptable attendance record and a valid passport for training in Canada
• Customs Seal approved by U.S. Customs and Border Protection (or equivalent)
• Security and USCBP clearances