Client Relationship Consultant; Banker - Multi Level - San Gabriel. CA;

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

This role has multiple levels, open to candidates with 3 years to 5 years minimum experience in customer service and sales. The successful candidate will be hired for the level of the position that aligns with their experience. Please note that the salary range provided corresponds to the lowest level of the position posted.

Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adapting a digital‑first mindset. Strong client relationships are based on trust, assessing and attending to customers’ banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer’s unique goals and needs.

Responsibilities include building and fostering relationships with clients through proactive outreach and follow‑up, asking questions and learning about their financial needs and banking channel preferences. Identify solutions for new and existing clients, maintain a working knowledge of consumer and business banking products and services, provide a consistent optimal client experience including greeting clients and processing basic transactions, develop collaborative partnerships with branch team members, open new consumer and business accounts, complete service requests and submit credit applications, proactively educate clients on emerging and self‑service digital products, and leverage available resources and technologies to optimize the client experience.

All applicable positions require National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. Failure to meet NMLS registration requirements may result in rescission of the offer or termination of employment.

Basic Qualifications

• High school diploma or equivalent
• Three to four years of customer service experience
• Three to four years of sales experience

Preferred Skills/Experience

• Thorough knowledge of retail product philosophy, policy, procedures, documentation and systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Experience in participating in sales campaigns/promotions
• Strong mathematical, problem‑solving, and negotiation skills
• Strong verbal and written communication skills
• Experience in the financial services industry preferred
• Experience assisting less experienced personnel

Salary: $23-$25

Basic Qualifications

• High school diploma or equivalent
• Four to five years of customer service experience
• Four to five years of sales experience

Preferred Skills/Experience

• Thorough knowledge of retail product philosophy, policy, procedures, documentation and systems
• Advanced knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Experience in participating in sales campaigns/promotions
• Strong mathematical, problem‑solving, and negotiation skills
• Strong verbal and written communication skills
• Experience in the financial services industry preferred
• Previous supervisory experience preferred

Salary: $27-$29

This role requires working from a U.S. Bank location for all scheduled work days.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.