Account Receivable Specialist II

Job Title: Accounts Receivable Specialist II

Job Type: Full-time, on-site

Salary: $30-$36/hour

Job Summary:

The Accounts Receivable Specialist II is responsible for performing advanced accounts receivable functions, ensuring timely and accurate processing of transactions, managing collections, and maintaining strong customer relationships. This role requires a thorough understanding of accounts receivable principles, experience with complex billing situations, and the ability to contribute to process improvements.

• Generate and distribute complex invoices to customers accurately and in a timely manner.
• Manage a portfolio of assigned accounts, including high-value or complex accounts, with a focus on minimizing delinquency.
• Proactively monitor customer accounts for outstanding balances, identify trends, and implement effective collection strategies.
• Initiate appropriate collection actions, including sending formal demand letters and coordinating with external collection agencies or legal counsel as needed.

• Maintain accurate and up-to-date customer records, including detailed notes on collection activities and customer interactions.
• Perform complex account reconciliations, including resolving discrepancies related to payments, billing, and chargebacks.
• Process complex credit memos, adjustments, and refunds, ensuring proper documentation and approval.
• Prepare and analyze accounts receivable aging reports, providing insights and recommendations to management on collection effectiveness and potential risks.

• Ensure all payments, including complex transactions, are accurately recorded and posted to the correct accounts.
• Prepare and manage bank deposits, including electronic transfers and reconciliations.
• Maintain organized and accurate accounts receivable files and documentation, ensuring compliance with internal controls and audit requirements.

• Provide exceptional customer service to internal and external stakeholders, addressing complex billing inquiries and resolving escalated issues.
• Communicate effectively with customers, sales teams, and other departments to facilitate timely payment and resolve disputes.
• Build and maintain strong relationships with key customers to ensure customer satisfaction and minimize collection issues.

• Identify opportunities to streamline accounts receivable processes, improve efficiency, and reduce errors.
• Assist in the development and implementation of new accounts receivable policies and procedures.
• Participate in special projects and initiatives related to accounts receivable as assigned.
• Assist with internal and external audits.

• High school diploma or equivalent required.
• Associate's or bachelor's degree in accounting, finance, or a related field preferred.
• 3-5 years of experience in accounts receivable or a related role, with increasing responsibility.
• Proven experience with accounting software and ERP systems
• Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data analysis.

• Thorough understanding of accounting principles and accounts receivable processes, including advanced collection techniques.
• Excellent attention to detail and a high degree of accuracy in handling complex financial transactions.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent organizational, time-management, and prioritization skills.
• Effective verbal and written communication skills, with the ability to communicate professionally with all levels of internal and external stakeholders.
• Strong customer service and interpersonal skills, including negotiation and conflict resolution abilities.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Proficiency in data entry, record-keeping, and financial reporting.
• Familiarity with relevant laws and regulations related to collections and credit.

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