Membership Account Specialist II

Responsibilities

• Membership Account Specialist II performs all the duties and knowledge of the Membership Account Specialist I with a higher-level skillset focused on membership and supporting the organizing work of the Union.
• Works at times directly with the Internal Organizer, and/or Coordinator or Director on developing campaign support programs directly related to membership accounts and processing membership and lists for daily organizing work, including but not limited to analyzing data for organizing campaigns to support the field.
• Compile, process, maintain and update membership application records, revocations, terminations, dues deductions, adjustments and various other types of information on‑line and maintain applicable hard copy information.
• Audit and reconcile dues as per Local 521 various contracts – update Unionware and run reports/queries.
• Maintain and update on‑line mailing and membership lists; process Steward assessments and update information.
• Analyze inconsistencies in membership status and dues/fees deduction, including: a) identifying problems; b) researching data within the office; c) calling jurisdiction/employer, employees or other sources; and, d) follow through by reporting to supervisor or following appropriate procedures by making routine demands of the Employer.
• Communicate, follow up with employers, demand reports, payment status and improvement on internal control; alert supervisor to problems timely.
• May assist in operating bulk‑mail.
• Occasional overtime may be required.

• Advanced office practices and procedures, advanced data processing, computer skills, and familiarity with innovative membership database tools.
• Perform effectively under pressure and with interruptions, with limited supervision.
• Learn the tasks and procedures of the lower‑level assignment for the accountant position.
• Learn quickly the specific operations within the office.
• Meet and deal tactfully and courteously with members, vendors and others to receive and import information.
• Perform research on membership related tasks and/or assignments.
• Ability to integrate and adopt new tools and programs that will support membership work.
• Ability to lead the project and assignment.
• Three (3) years’ experience in Membership Account duties and/or database or the equivalent in business college level database analysis.
• Database experience is required.

Must possess a valid California driver’s license; must pass a DMV check and have a good driving record.

Pay commensurate with experience. SEIU Local 521 employees enjoy fully employer‑paid family health, dental and vision insurance; a generous leave package; fully employer‑paid defined benefit pension plan; 401(K); flexible savings accounts for annual health and childcare expenses; $200,000 life insurance plan; and other benefits outlined in the policies of SEIU 521.

Local 521 is an affirmative action employer and encourages applications from all qualified candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or disability. Local 521 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.