Audit Operations Manager

About the role

Shipium builds shipping software for large retailers and brands, helping them ship faster, cheaper, and more reliably. Always-On Audit is our carrier billing audit and reconciliation service. It continuously checks carrier invoices against contract terms, finds and disputes discrepancies, and reconciles the results back to finance.

The Audit Manager owns the success of that service. You are the senior audit expert in the room across five areas: shaping the audit product, onboarding new clients, handling client escalations, raising carrier billing standards, and leading a team of Audit Advisors. If you know parcel or freight audit inside out and want to shape a modern, automated audit service rather than run a manual one, this role is built for you.

• Work with our product and technology teams to keep improving Always-On Audit. You bring the audit expertise that decides what the service checks and how it resolves issues.
• Turn real billing discrepancies into repeatable audit rules, tolerance thresholds, and automated dispute workflows, so the service catches and clears more on its own.
• Represent audit in roadmap and priority decisions, and keep the service tied to clear financial reporting, payment file generation, and finance-system integration.

• Build and run a repeatable process to bring clients onto the service: assemble the stakeholder team, gather requirements, run the demo, set up invoice feeds, review early findings, configure reporting dashboards and audit tolerances, and run a side-by-side comparison against the client’s current audit provider.
• Hold every onboarding to clear proof points: accurate discrepancy detection, complete reporting and data feeds, correct GL coding, an effective dispute process, and reliable payment file generation.
• Scope each engagement to what the client wants to achieve, whether that is recovery, less manual work, better visibility, a faster close, or stronger carrier accountability.

• Serve as the client’s point of contact for questions, concerns, and disputes the service and the Audit Advisors cannot resolve directly.
• Provide dedicated audit oversight for managed-service clients: recurring audit reviews, rule tuning, and resolution of repeat issues.
• Own the path for escalated disputes, carrying denied claims to the carrier’s account team and tracking them to closure.

• Work with our carrier operations team and the carriers to move more of the reconciliation process toward automation.
• Close known gaps: dispute and data-exchange maturity varies by carrier, automated recovery is easiest with the largest carriers, and regional carriers often lag. Move carriers from portal and email disputes toward automated filing and reconciliation.
• Work carrier by carrier on invoice format, level of detail, surcharge and accessorial data, and dispute mechanics.

• Lead the Audit Advisors and own the speed, accuracy, and coverage of their work.
• Set and maintain the line between manager-level and advisor-level work, and adjust it as automation takes on more.
• Manage staffing and workload through the busy invoice season, which runs heaviest from December through February.

Primary requirements, with the experience we expect for each:

• 7+ years in parcel, freight, or transportation billing audit, including carrier billing, accessorials and surcharges, contract-rate validation, disputes, and recovery.
• 5+ years working with carrier invoice data (EDI, API, or flat file) and reconciling it back to finance, including GL coding and payment files.
• 3+ years partnering with a software or technology team to configure…