Accounts Receivable Specialist

Position:
Accounts Receivable Specialist
•

Reports To:

Senior Accounting Analyst
• Classification:
Full-time, exempt
• Salary: $75,000 Annual
•

Location:

San Jose, CA (on-site)

The Accounts Receivable Specialist owns the integrity of every incoming dollar across all entities — not only donor giving, but subscription revenue through Stripe, point-of-sale revenue for merchandise and lounge sales through Square, e-commerce merchandise revenue through Shopify, and all music-industry receivables of the Red Worship entity. You reconcile each revenue stream to the general ledger — donor platform, merchant processors, bank, and AR ledger to GL — research and resolve discrepancies, track royalties and artist/management splits, and serve as the escalation point for complex payer, donor, and staff inquiries.

You set and improve the procedures the Clerk follows, verify their output as a control checkpoint, and partner with the AR Systems Analyst and Accounting department on coding, fund mapping, and month-end close. This role demands sound judgment, multi-entity and multi-platform reconciliation skill, systems fluency, and the ability to own an outcome from exception to resolution.

• Multi-Entity Reconciliation
  • Reconcile Pushpay (donor-management) activity to the general ledger across all entities; investigate and clear variances.
  • Reconcile the AR ledger to the GL; reconcile cash drawer, petty cash, and the organization's bank accounts.
  • Manage deposit discrepancies (bank vs. reconciliation) and produce the Bank Detail Report for all entities.
  • Calculate and record funds received but not yet deposited in the correct period.
• Merchant, Subscription & E-Commerce Receivables
  • Reconcile Stripe subscription revenue from recurring, subscription-based services to the general ledger; track billing cycles, failed payments, refunds, and processor fees.
  • Reconcile Square point-of-sale revenue from merchandise and lounge sales by location and entity; tie batch payouts to bank deposits and the GL.
  • Reconcile Shopify e-commerce revenue for merchandise sold under the Red Worship entity; match orders, payouts, refunds, and sales tax collected to the GL.
  • Net out processor fees, chargebacks, and payout-timing differences so each platform ties cleanly to bank deposits.
• Red Worship — Music-Industry Receivables
  • Track and reconcile royalty income on songs — recording/master and performance royalties from streaming, distribution, and licensing sources.
  • Track and reconcile publishing income from songwriting — mechanical, performance, and sync licensing — for the Red Worship catalog.
  • Account for ticket sales from worship-night events; reconcile ticketing-platform payouts to deposits and the GL, net of fees and refunds.
  • Record and reconcile sponsorship and partner donations, including Compassion International, to the correct entity, fund, and restriction.
  • Capture any other music-industry receivable to the correct revenue type, coordinating with Accounting on revenue recognition.
• Exception Handling & Escalation
  • Own escalated donor and customer inquiries — recurring-giving issues, subscription billing questions, duplicate transactions, disputes, chargebacks, NSF items, and returned checks.
  • Manage the Accounts Receivable help-desk inbox; resolve internal and external customer-service matters the Clerk cannot.
  • Research and resolve duplicate or missing donor records at the policy level; set the standards the Clerk applies.
• Pushpay & Reporting
  • Run weekly Pushpay Financial Overview and Activity reports for all entities; distribute and archive per the close calendar.
  • Submit and manage Pushpay support tickets; deliver Pushpay training to staff and internal/external donors as needed.
  • Produce weekly donation reporting, and…