Sr. Sales Support Specialist

Company: Super Micro Computer

Location: San Jose, California, United States

Supermicro's Sales Support team is looking to add a dynamic Sr. Sales Support Specialist to assist one of our sales teams in managing customers and their orders. The Sr. Sales Support Specialist will also be a liaison across internal departments, provide product information to customers, and support customer account maintenance. This position is responsible for providing technical and administrative product information to customers as well as daily sales order processing and data entry.

• Sales account maintenance, providing technical and administrative product information
• Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and processing documents
• Monitor inventory, follow up ETA with purchasers
• Act as a liaison between sales, purchasing, production, procurement, and logistics departments
• Provide assistance for intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
• Develop superior customer service relationships with prospects
• Produce daily reports for clients
• Provide backup support for the supervisor and team members
• Additional duties per supervisor's request

Please note that this position requires regular in-office attendance. The successful candidate is expected to be present in the office during standard working hours as determined by the company. In-office collaboration and participation in team meetings, training sessions, and other on-site activities are essential aspects of this role.

• AA degree required, Bachelors degree is preferred
• 8+ years of direct, related sales support experience
• Experience in data entry, scheduling production and tracking orders
• Possesses strong professional communication skills including phone, written/email and presentation
• Experience in customer service and dealing with clients directly, must have problem solving skills
• Consistent track record of meeting or exceeding assigned jobs
• Must possess strong computer skills with Word and Excel
• Organizational skills a must

$74,000 - $100,000

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.