Bilingual Program Assistant

San Jose, CA Hybrid Contract/Temporary Administrative $28.53 - $30/hr 2+ years Posted 4 days ago

Location
: 2855 Westfield Valley Fair Boulevard, Shop No 1243, Santa Clara, CA 95050
Work Schedule
: 20 hours per week
Monday - 4 hours - WFH
Tuesday - 4 hours - WFH
Wednesday 4 hours - WFH
Thursday 8 hours - San Jose office - support for career wardrobe program
Compensation
: $28.53 - $30.00 per hour

Position Summary:
We are seeking a dynamic Program Assistant to join our team in a hybrid, full-time capacity on a contract basis. This role is ideal for a bilingual (English/Spanish) professional with a warm personality, strong communication skills, and tech-savviness. The Program Assistant will support scheduling, client communications, and reporting efforts, ensuring a seamless experience for clients and volunteers alike. This is an excellent opportunity to gain valuable experience with the potential for extension or conversion based on performance.

Key Responsibilities:

• Schedule meetings and conduct follow-up calls with clients to ensure smooth communication.
• Make certain volunteers receive appropriate information and ongoing communication.
• Prepare weekly reports detailing the number of appointments booked and overall program metrics.
• Welcome clients warmly, providing excellent customer service and creating a positive impression.
• Navigate phone systems, spreadsheets, and email platforms with ease.
• Maintain organized records and assist with administrative tasks as needed.

Required Qualifications:

• Bilingual in English and Spanish.
• Minimum of 2 years of relevant experience in program support, customer service, or a similar role.
• Strong communication and interpersonal skills.
• Tech-savvy with proficiency in phone systems, spreadsheets, and email composition.
• Friendly, welcoming demeanor with a positive attitude.

Preferred

Skills & Experience:

• Experience working in a community or nonprofit organization.
• Ability to multitask and adapt to changing priorities.
• Demonstrated reliability and professionalism in previous roles.

Benefits:
Eligible employees may have access to benefits including medical, dental, vision, paid time off, paid holidays, and other company-sponsored programs, subject to eligibility requirements. (If this is a contract role: This position is not eligible for company-sponsored benefits unless otherwise required by law.)

We do consider applications from qualified candidates with prior arrests and conviction records, in accordance with applicable regulations.

Work authorization:
At this time, we are unable to offer employment sponsorship.