Club Specialist PT

Job Summary:

The Plex Athletic Club Specialist is responsible for providing exceptional customer service and administrative support in the aquatics office, front desk, or membership desk. As the first point of contact for visitors, members, and staff, the The Plex Athletic Club Specialist ensures the smooth operation of the facility by handling a variety of front desk tasks, including answering phones, processing registrations, scheduling lessons, and assisting with general office duties.

This role plays a vital part in creating a welcoming and organized environment for everyone who enters the club.

Duties/Responsibilities:

Enthusiastically greet and check in members as they enter (track and control club usage); smile and use names often

Answer phones, handle inquiries, direct calls, and take messages as needed.

Assist with the registration process for swim lessons, fitness programs, or other aquatics activities.

May assist with coordinating schedules for department personnel like swim instructors, or service desk coverage.

May assist members with account changes and billing questions.

May handle massage and personal training reservations; adhering to club policies; and collect fees as applicable.

Perform general office tasks such as filing, data entry, and maintaining records. Process membership renewals, payments, and class registrations.

Stay informed and promote current sales and marketing promotions (internal and external), current club programming, and special events or functions occurring each day.

Keep the desk area and office or lobby area neat, clean, and uncluttered.

Assist department manager and other departments in administrative duties and projects as requested.

Relay important information to staff and patrons regarding pool schedules, closures, upcoming events, or changes to services.

Maintain awareness of pool operations and ensure all visitors are following safety protocols and facility guidelines.

Know and understand all Member Service and Facility Walkthrough and Core Value Quick Check standards as they apply to the Service Desk and lobby areas; ensure they are followed

Available for morning office shifts primarily

Available for afternoon office shifts secondary

Required Skills/Abilities:

Customer Service Obsession with excellent interpersonal skills

Professionalism, Responsibility, Enthusiasm, Achievement Orientation Excellent verbal and written communication skills.

Good administrative and organizational skills.

Basic knowledge of office software (e.g., Microsoft Office, Google Suite) and familiarity with scheduling software.

Working knowledge of fitness industry software IE Mindbody, Club Automation, and any fitness club app.

Familiarity with phone system like Shore Tel Education  and

Experience:

High school diploma or equivalent.

Up to one year’s related experience required, customer service or office/admin role is preferred, especially in a recreation or aquatics environment.

Current CPR certification is desirable.

Physical Requirements:

Long periods of standing or walking during work shift.

Bend, reach overhead, and lift up to 50 lbs.

This job description in no way states or implies that these are the sole duties to be performed by the incumbent. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. The Employer retains the right to change or assign other duties to this position.
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