Admissions Communications Counselor

Job Summary

Reporting to the Associate Director of Enrollment Management Communication, the Admission Communication Counselor supports the full communication cycle from pre-application through enrollment. This role serves as a key point of contact for prospective and admitted students and their families, providing accurate and timely information via phone, email, chat, social media, and other communication technologies. The incumbent maintains expert knowledge of CSU and SJSU admission policies and processes and helps guide students through application, admission, and enrollment steps.

• Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes
• Explain the Cal State Apply  application process and MySJSU account requirements
• Communicate with students through phone, email, live chat, chatbot, social media, and other platforms
• Review and verify submitted documents to determine admission eligibility
• Interpret and apply CSU, Chancellor's Office, federal, and campus admission policies
• Assist students in resolving concerns related to application or admission status
• Troubleshoot MySJSU student account issues
• Collaborate with Enrollment Management, Graduate Admissions, and other campus departments to address student inquiries
• Document communication workflows and maintain accurate records
• Participate in departmental meetings and ongoing training related to policy and process updates

• Interact effectively with a variety of internal partners from Academic and Student Affairs to the Office of the President
• Excellent oral and written communication skills
• Excellent customer service and public relations skills
• Knowledge of methods, procedures, practices and activities of the program area
• Ability to interpret and apply program rules and regulations
• Rapidly acquire general knowledge of overall operations, functions and programs of the campus
• Identify conflict, problem‑solve, and resolve student problems and concerns efficiently
• Knowledge of English grammar, business writing, punctuation and spelling
• Collect, compile, analyze, and evaluate data and make presentations based on those data
• Advise students individually and in groups on routine matters; also on complex matters with appropriate techniques
• Recognize multicultural, multi‑gendered, and multi‑aged value systems and work accordingly
• Knowledge of technology and software applications such as word processing, spreadsheets, database management, and communication tools
• Recognize patterns in student inquiries and communicate those patterns to management
• Prioritize inquiries across media to address time‑sensitive concerns with greater urgency
• Resolve student concerns with enrollment processes and procedures
• Working knowledge of document types such as transcripts, forms, and test scores
• Communicate with constituents professionally and respectfully
• Awareness of emerging technologies, including AI, and willingness to develop skills for responsible, ethical use

• Graduation from a four‑year college or university in behavioral sciences, public or business administration, or a job‑related field
• Two years of professional experience in student services or a related field; a master’s degree may substitute for one year of experience

• Bachelor’s degree
• Two or more years working in a student services position
• Experience providing education advising and counseling services to students
• Knowledge of applicable university policies and procedures in admissions or records; demonstrated ability to learn
• Ability to analyze and interpret documents and requirements, disseminating information to other staff
• Excellent written and oral communication skills
• Knowledge of People Soft or ability to learn broad technology systems

Classification:
Student Services Professional II
Anticipated Hiring Range: $5,083/month
CSU Salary Range: $5,083/month – $7,228/month

San Jose State University offers employees a comprehensive benefits package typically worth 30‑35% of your base salary.

Satisfactory completion of a background check (criminal records, employment and education verification) is required for employment. Additional checks may include motor vehicle or credit checks as required.

San Jose State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. Reasonable accommodations are made for applicants with disabilities who self‑disclose. Title IX of the Education Amendments of 1972 and other federal and state laws prohibit discrimination on the basis of sex.