Operations Coordinator II

Overview

Job Location:

Technology Drive - San Jose, CA 95110
Position Type:
Full Time
Salary Range: $35.00 - $38.00 Hourly

Travel Percentage :
Up to 50%

Job Shift: Day
This is a full-time, in-person position at Goodwill Headquarters, located in San Jose, CA.

Mission Services of Silicon Valley (MSSV), a subsidiary of Goodwill of Silicon Valley (GWSV), helps people build skills, find meaningful work, and thrive in our community. For nearly 100 years, we have been a trusted partner in connecting opportunity with people’s potential. By working hand in hand with local experts, employers, and community members, we create pathways to education, employment, and lasting economic mobility.

• Empowering one another to do our best work and grow together.
• Building strong partnerships and serving as a driving force for economic opportunity.
• Modeling teamwork, integrity, and cultural intelligence in everything we do.
• Acting with mutual respect—for each other, our community, and the environment we share.

The Career Technical Education Operations Coordinator will ensure a smooth and successful enrollment process and educational experience for CTE program applicants.

CTE Enrollment Support

• Document and track the progress of prospective CTE students from initial expression of interest to successful enrollment.
• Maintain regular contact with prospective students via phone, text, and email to advise them of next steps and answer questions.
• Serve as the primary contact for internal and external inquiries regarding each prospective student’s status, handling all inquiries courteously and professionally.
• Manage and oversee enrollment in and attendance at information sessions (both in-person and virtual).
• Distribute appropriate links to applications, assessments, and interview calendars to prospective students in a timely manner.
• Participate in interviews with prospective students, as needed.
• Ensure all program participants complete pre‑class training activities and requirements.
• Prioritize tasks and documentation according to course start and end dates.

CTE Program Operational Support

• Oversee purchase of classroom, instructional, and office supplies and equipment plus approved wraparound supports; maintain inventories and keep careful documentation.
• Coordinate rooms for all CTE courses, workshops, and information sessions.
• Coordinate and execute the participant stipend process, including documentation gathering and partnering with finance to issue payment.
• Coordinate and execute the participant background process, including documentation gathering and using online platforms to process backgrounds.

Data and Record Collection and Keeping

• Maintain accurate and timely records of pre‑enrollment and enrollment activities, enrollments, attendance, drops, and completions.
• Oversee collection of intake paperwork for each cohort, ensuring completeness and accuracy; provide appropriate paperwork to partner organizations and upload documents to students’ online profiles; destroy documents with personally identifying information.
• Manage participant paper records and files in accordance with privacy requirements.
• Accurately record required data in the Case Management System, maintaining notes and updating contact information; upload documentation as needed.
• Generate reports to monitor process fidelity and inform monthly dashboards for real‑time programmatic overviews.

Other Responsibilities

• Assist team with production of certificates for graduating students, as needed.
• Support scheduling and monitoring of workshop attendance, as needed.
• Deliver presentations to prospective students, current students, and staff, as needed.
• Represent Mission Services and Goodwill in the community through participation in appropriate organizations and networking events, as needed.
• Maintain confidentiality according to GWSV protocols; handle sensitive information confidentially.
• Model professional work behavior at all times.
• Perform other job‑related duties and responsibilities as assigned.

Required

• Highly proficient with Microsoft Office, especially Excel; familiar with Google Workspace, web‑based database systems, and virtual meeting…