Scheduling Specialist

Are you a highly organized professional who thrives in a dynamic environment and loves helping others? As a Scheduling Specialist, you will play a vital role in ensuring our patients receive the high-quality, timely care they deserve. In this central position, you will manage two essential functions: beautifully coordinating patient appointments and maintaining accurate team schedules. Serving as a crucial bridge between patients, families, providers, and colleagues, you will deliver outstanding customer service that truly elevates the care experience.

If you are a proactive problem-solver who enjoys working in a fast-paced, collaborative setting where your daily efforts directly impact the well-being of seniors, we invite you to join our mission-driven team!

Appointment Coordination: Seamlessly schedule patient appointments, expertly troubleshooting scheduling conflicts or urgent care needs while consistently meeting established appointment turnaround times.

Schedule Optimization: Promptly manage cancellation and rescheduling requests from both team members and patients
, ensuring all changes are accurately updated and communicated to everyone involved.

Responsive Communication: Serve as a welcoming point of contact by handling incoming phone calls and emails. Screen, transfer, and resolve requests efficiently while maintaining strict documentation standards.

Proactive Outreach: Conduct friendly appointment confirmations and reminder calls to patients, updating schedule records to reflect any changes.

Team Schedule Management: Maintain and update team member availability within our source systems, ensuring all open time slots are accurately reflected.

Process Improvement: Continuously review scheduling workflows to enhance efficiency, streamline daily operations, and suggest creative process enhancements.

Team Support & Guidance: Offer helpful guidance and support to staff members regarding scheduling processes and procedures, keeping the team well-informed.

Meticulous Documentation: Maintain up-to-date, secure, and accurate records of all appointments and communications in accordance with department protocols.

Privacy & Compliance: Protect the privacy and absolute confidentiality of all company procedures, team members,
patients
, and families. Participate in required quality improvement activities, staff training, and meetings.

Adaptability: Maintain a collaborative relationship with your supervisor regarding workload priorities, and remain flexible to work a varied schedule (including potential evenings and weekends) as business needs evolve.

Healthcare

Experience:

Minimum of 1 year of experience working within a healthcare setting.

Technical

Skills:

Excellent and accurate data entry skills across multiple software platforms, including at least 1 year of hands-on experience utilizing an Electronic Medical Record (EMR) system.

Customer Service: Outstanding customer service orientation, with a strong talent for professional telephone and written communication.

Organizational Excellence: Exceptional organizational and prioritization skills with a proven ability to thrive and multi-task in a fast-paced environment.

Problem-Solving: Strong problem-solving abilities and resilience when navigating scheduling or operational challenges.

Independence: Demonstrated ability to work successfully and independently with minimal supervision.

Cultural

Competency:

Experience and genuine competency working with people from diverse backgrounds and cultures, along with a deep commitment to unlocking the full potential of vulnerable seniors.

Specialized Setting: Prior experience working within a healthcare model dedicated to comprehensive, coordinated care for seniors is a definite plus.

Work Type: Full-Time

Work Setting: Fully on-site, offering a vibrant and highly collaborative team environment.