Clinic utilisation and RTT coordinator Job San Jose area,California USA,Administrative/Clerical

Monitoring of the service RTT in liaison with the Waiting List Manager to highlight concerns and potential issues.
Undertake reviews of all clinic templates and agree and apply slot conversion rules with Clinicians and local management.
Make best use of all available clinic appointments to ensure maximum utilisation for all clinics within the area.
Manage and monitor all waiting lists to ensure that procedures are carried out within specified government targets and locally agreed clinical protocols.
Ensure all patients are seen within government and local waiting time targets and service is managed in accordance with legislation, policies and guidelines to meet the overall objectives of LUHFT
Provide and maintain an efficient and effective administrative service, undertaking a range of administrative duties in line with local policies and procedures., To review all existing clinic templates using agreed template change request procedures and agree slot conversion rules with Clinicians and local management.
To provide relevant, up to date and accurate information to local management and Clinicians on utilisation of clinic appointments and available slots.
To assist in solving change requirements for clinic and available capacity. Help identify a range of options and draw appropriate conclusions in partnership with local management colleagues.
Provide a first-class booking service to patients and service users.
Work collaboratively with other professionals and agencies to ensure patient needs are met in relation to service provision.
To arrange cancellation of clinic(s) as result of consultant absence (e.g. annual leave) using appropriate template and notification periods.
Monitor clinic templates to ensure changes identified are incorporated in timely manner.

RTT

To liaise with senior management on regular basis on ongoing management of RTT, highlighting concerns and ensuring breaches are prioritised as required.
To monitor RTT and inbound referrals to ensure removal of duplications in timely manner in accordance with clinical direction.
To actively manage RTT to ensure clock start/clock stop actions are carried out effectively by clinic staff.

Waiting List Management Duties

To coordinate and monitor waiting lists.
Production of accurate waiting time information on a weekly basis and ensuring that there are no outliers to targets.
The post-holder will experience a daily requirement to produce accurate work at speed.

Communication

Maintain regular contact with Clinic Clerks/Reception staff in ensuring they are aware of upto‑date clinic lists for preparation of clinics.
Book appointments, communicating information to patient via post of clinic appointment letter(s) or telephone as required.
Meet with management/colleagues as required to update on progress and agree changes.
Daily liaison with patients regarding appointment queries, cancellations etc., rescheduling appointments where identified.
Maintain accurate patient information on hospital systems, updating as required.

General Administrative Duties

To provide and maintain an effective and efficient administrative service.
Prioritise and organise own workload daily.
Liaise with colleagues and management to suggest improvements to local systems and processes to ensure service is as efficient and effective as possible.
Deal efficiently with all hospital staff and visitors.
Maintain professional standards in appearance, behaviour and punctuality.

An exciting opportunity has arisen for a motivated clinic utilisation and RTT coordinator to join our administrative team within the Dermatology Department based at Broadgreen Hospital.

It is expected that all applicants will have previous experience of working in the NHS, knowledge of iPM and waiting list management. The…