Principal Design Director

Director, Experience Design, Merchant Integrations

5 days ago Be among the first 25 applicants

Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third‑party payment networks, providing proprietary payment solutions that enable the completion of payments on our platform on behalf of our customers.

We offer our customers flexibility to use their accounts to purchase and receive payments for goods and services, as well as transfer and withdraw funds. Consumers can exchange funds safely using a variety of sources, including bank accounts, Pay Pal or Venmo balances, branded credit products, debit cards, and up to certain cryptocurrencies. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other.

We provide merchants with an end‑to‑end payments solution that includes authorization and settlement capabilities, instant access to funds and payouts, and tools to connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross‑border shopping and merchants to extend their global reach while reducing the complexity of cross‑border trade.

Our beliefs are the foundation for how we conduct business. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.

This role establishes the overall business or technical strategy for user experience initiatives, significantly influencing executive‑level decision‑making. The director leads the development of user experience strategies that resonate with target audiences and collaborates with cross‑functional teams to ensure alignment on goals. Responsibilities include analyzing user feedback to inform design improvements and innovations while ensuring that user‑centered design principles are integrated into all projects.

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision‑making at the senior executive level.
• Identify and resolve unique situations of substantial significance in user interface or interaction design.
• Allocate resources responsibly and apply creativity to enhance user and customer experiences across digital and physical products and services.
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less‑experienced roles to provide an example of innovation, excellence, and day‑to‑day learning.

• Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent.
• Minimum of 3 years management experience.

The U.S. national annual pay range for this role is $188,000 to $323,950. Actual compensation is based on various factors including location and relevant skills and experience. The total compensation may include an annual performance bonus (or other incentive compensation), equity, and medical, dental, vision, and other benefits. For more information, visit Pay Pal Benefits ().

Pay Pal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.

Pay Pal offers a flexible work environment, employee share options, health and life insurance, and more. To learn more about our benefits, please visit Pay Pal Benefits ().

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, gender identity, sexual orientation, gender expression, and other characteristics protected by federal, state, or local law. Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Pay Pal is proud to have a diverse workforce reflective of the merchants, consumers, and communities we serve.

Any general requests for consideration of your skills, please join our Talent Community. Please don’t hesitate to apply.