Business & Program Operations Manager

Software Guidance & Assistance, Inc., (SGA), is searching for a Business and Program Operations Manager for a contract assignment with one of our premier SaaS clients in San Jose, CA.

• Leading the identification and structuring of critical initiatives by partnering with cross‑functional teams to champion initiatives that drive business impact and deliver results through recommendations and insights.
• Driving to decisions and collaborating with cross‑functional teams and executive‑level leaders by working across the organization to influence partners and ensure alignment across teams.
• Challenging the status quo, exploring new and innovative ways to operate, identify areas for improvement, and spearhead essential changes to optimize processes.
• Monitoring overall business health through structured processes, including SLC, QBRs, OKR reviews, and release impact reviews.
• Driving alignment and reporting progress to plan, tracking OKRs and metrics, dashboards, and managing change initiatives to ensure clear communication across teams.
• Overseeing budget management and financial forecasting to ensure alignment with organizational goals.
• Monitoring overall business health through structured processes including QBRs, Category Reviews, category weekly team meetings, weekly GTM Squad Meetings, and other cadences through streamlining workflows to ensure processes are efficient and effective.
• Leading Strategic Planning process, including collaboration with PMM, PM, and other stakeholders.
• Create regular communications to senior leadership and cross‑functional collaborators through a variety of mediums.

• Problem Solving and Initiative: A consistent track record of creatively solving complex business problems in a fast‑paced environment.
• Ability to lead complex initiatives and deliver measurable outcomes.
• Communication and Flexibility:
  Strong communication and presentation skills, with the ability to present data‑driven insights to both technical and non‑technical audiences.
• Flexibility to pivot and address ad hoc requests or shifting priorities.
• Interpersonal
  
  Skills:
  
  High emotional intelligence, personal accountability and collaboration skills to influence and impact all levels.
• Analytical and Project Management
  
  Skills:
  
  Strong analytical, problem‑solving and project management skills. Ability to work under pressure and meet deadlines, while managing ambiguity and uncertainty.
• Communication
  
  Skills:
  
  Storytelling ability to simplify complex concepts into easy‑to‑understand ideas and communicate across written and verbal channels.

SGA is a technology and resource solutions provider driven to stand out. We are a women‑owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let’s work better together, we mean it. You’ll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do.

Be yourself, love what you do and find your passion at work.

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities.

Please visit our company to request an accommodation or assistance regarding our policy. #LI-JG1