Sr Director, Business Operations

The Company
Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.

Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk.

We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

The BXO Team sits at the center of Pay Pal’s most critical growth priority: winning branded checkout  a core execution arm for the company’s highest-priority initiatives, BXO owns the end-to-end delivery of Pay Pal’s most complex and high-impact partnerships, where product, engineering, commercial strategy, consumer experience, and external counter parties must move in lockstep.

• Develop and articulate a clear, compelling vision and strategy for the business operations of aligned organization.
• Provide key inputs as an industry leader and expert.
• Drive long-term success strategy of the function in partnership with functional leaders.
• Ensure strategic objectives are met and resources are effectively allocated.
• Provide oversight and support for planning and management of financial, budget, and headcount targets.
• Act as a liaison between business leadership, staff, and other key partners.
• Develop and oversee Objectives and Key Results (OKRs) addressing gaps in business and operations.

• 12+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

The BXO Team sits at the center of Pay Pal’s most critical growth priority: winning branded checkout  a core execution arm for the company’s highest-priority initiatives, BXO owns the end-to-end delivery of Pay Pal’s most complex and high-impact partnerships, where product, engineering, commercial strategy, consumer experience, and external counter parties must move in lockstep.

Operating with enterprise-level visibility and urgency, the team sets operating rhythm, brings clarity where ambiguity exists, and translates strategy into measurable outcomes. The standard is simple: results at speed, with accountability that holds under executive scrutiny.

As Pay Pal focuses on larger, and more complex partnerships,…