Product Operations Specialist; Machine Moderation - Safety Product; San Jose

Responsibilities

The Safety Product team is at the forefront of building and optimizing content safety systems. With a focus on optimizing and advancing content safety, we leverage advanced large language models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.

• Requirement Validation & Strategy Execution
  • Partner closely with PM to deeply engage in the iteration of machine moderation strategies for core business lines. Facilitate and complete requirement validation and effectiveness evaluation for feature and policy configurations.
  • Establish an MVP verification mechanism for cross-functional teams prior to full-scale feature release. Drive and deliver feedback reports, utilizing A/B testing to validate feature effectiveness and conduct usability research.
  • Execute the promotion and implementation of new platform features tailored to core business requirements, driving continuous improvement in feature adoption rates.
• Platform Efficiency & Stability Optimization
  • Build and refine a comprehensive QoE (Quality of Experience) and QoS (Quality of Service) metrics. Proactively track user behavior and identify optimization opportunities through rigorous metric observation and analysis.
  • Conduct qualitative research with platform users to identify bottlenecks in workflows such as feature extraction, strategy configuration, and dry run experiments; translate these insights into actionable optimization proposals.

• Minimum Qualifications
  • Bachelor’s degree or above; 5+ years of experience in internet platform product operations or user operations.
  • Deep understanding of the content safety industry and the fundamental principles of machine moderation. Ability to communicate effectively with business PMs and Algo teams.
  • Highly data-sensitive with the ability to perform complex data decomposition and analysis. Strong capability in problem-solving from a user-centric perspective.
  • Exceptional project management skills and cross-functional influence. Ability to remain agile and address challenges flexibly within a fast-paced and diverse environment.
• Preferred Qualifications
  • Prior experience in Content Safety, Strategy Platform or Configuration Center operations is highly preferred.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Diversity & Inclusion
Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held…