Senior Lead Product Manager - In Store

Job Description Summary

We are seeking a Senior Lead Product Manager – New Consumer Experiences, to lead the E2E consumer experience for a new in-store payment method. This is a true 0‑to‑1 role where you’ll define and bring to life the future of in‑store payments, shaping how millions of consumers pay in the physical world. You will set the long‑term product vision, shape the MVP, and drive the journey to launch, balancing speed, quality, and customer trust.

Post‑launch, you’ll own the evolution of the experience, using customer insights and data to expand adoption and unlock long‑term growth. Success will be measured by sustained consumer adoption and engagement.

• Drive product strategy with cross‑functional stakeholders consistent with the shared vision for the product or enabling platform.
• Plan and implement the architectural roadmap that balances innovative design and technical implementation, while meeting regulatory requirements, time‑to‑market, customer needs, and product profitability.
• Assess the customer experience and needs in product requirements and decision‑making.
• Set up data gathering mechanisms relative to metrics that inform the success of products, including usability studies, research, and market analysis.
• Lead work streams to include analytics, customer discovery, market research, and competitive analysis to drive data‑driven decision‑making.
• Oversee product profitability measures, including budget.
• Plan operational mechanisms that drive execution and accountability, including Product Reviews, Operating Reviews, and Business Reviews. Interface with product and technology leadership as needed.
• Partner with content strategists, data scientists, product designers, and user experience researchers.
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.

• 8+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.

• MBA or similar advanced degree.
• Proven success launching, owning, and growing consumer products.
• Demonstrated ability to lead strategy, roadmap definition, and cross‑functional execution at scale.
• Excellent communication and interpersonal skills, with the ability to influence and align diverse stakeholders.
• Strong analytical, market research, and financial acumen.

• Advocate relentlessly for consumers, ensuring new in‑store experiences are intuitive, trustworthy, and better than existing alternatives.
• Operate with full ownership of the consumer experience from concept through launch and scale.
• Set a bold vision for the future of in‑store payments while shaping the initial MVP and roadmap required to get to market.
• Develop and execute learning plans and experiments to test hypotheses, validate new opportunities, and scale what works.
• Operate as part of a unified Consumer and Merchant working team, aligning priorities across product and commercial stakeholders.
• Represent the product and consumer experience with clarity, advocating for a high quality bar and influencing at all levels.
• Lead a cross‑functional team to bring product plans to life, delivering impactful solutions.
• Own the successes and failures of product experiences, maintaining accountability for customer and business results.

San Jose, California : ($ – $ Annually)

No other locations are assigned to this requisition currently.

Pay Pal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Pay Pal will provide reasonable accommodations for qualified individuals with disabilities.

REQ  R0134299