Development Operations Associate

Essential Duties

• Process and reconcile charitable contributions with a high degree of accuracy, timeliness, and confidentiality.
• Ensure prompt and personalized donor acknowledgment in alignment with stewardship standards and compliance requirements.
• Maintain and continuously improve gift processing procedures to enhance efficiency, internal controls, and audit readiness.
• Partner with Finance to support reconciliation, reporting, and revenue tracking processes.

• Process and reconcile charitable contributions with a high degree of accuracy, timeliness, and confidentiality.
• Ensure prompt and personalized donor acknowledgment in alignment with stewardship standards and compliance requirements.
• Maintain and continuously improve gift processing procedures to enhance efficiency, internal controls, and audit readiness.
• Partner with Finance to support reconciliation, reporting, and revenue tracking processes.

• Maintain comprehensive, accurate, and up-to-date donor records across individual, foundation, and corporate portfolios.
• Lead and support ongoing data hygiene initiatives to strengthen database integrity and reporting reliability.
• Develop and generate reports, dashboards, and data analyses to support fundraising strategy, campaign tracking, and leadership decision-making.
• Identify opportunities to streamline workflows and optimize CRM functionality.

• Serve as a responsive and professional point of contact for donor inquiries via phone and email.
• Support stewardship initiatives including acknowledgments, impact reporting, and donor communications.

• Conduct research on individual, foundation, and corporate prospects to assess giving capacity, philanthropic interests, and alignment with organizational priorities.
• Prepare briefing materials and background summaries to inform cultivation and solicitation strategies.
• Track funding opportunities and assist with pipeline management.

• Collaborate closely with Development, Finance, and other key staff to fulfill reporting and data requests.
• Assist in the coordination, production, and quality control of development materials, reports, and collateral.
• Support special initiatives, fundraising campaigns, and department-wide projects as assigned.
• Contribute to process improvement efforts and help strengthen department-wide systems and best practices.

• Provide guidance and oversight to volunteers, interns, and temporary staff, as appropriate.
• Support onboarding and training related to development systems and procedures.
• Perform additional duties that contribute to the overall success of the Development department.

Ability to perform the duties described above. A typical means of acquiring those abilities would:

• A combination of education and experience that demonstrates the ability to successfully perform the responsibilities of the role. Typical qualifications include:
• Associate’s or Bachelor’s degree preferred.
• 2 - 4 years of relevant professional experience in development operations, nonprofit administration, fundraising, finance support, or related field preferred.
• Demonstrated experience working with donor databases/CRM systems, Salesforce preferred.

• Exceptional attention to detail with strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Ability to maintain accuracy and focus while performing detailed and process-driven work.
• Strong customer service orientation with a donor-centered mindset.
• Proficiency in Microsoft Office Suite; ability to quickly learn and adapt to new technologies and systems.
• Ability to work independently while contributing positively to a high-performing, collaborative team.
• Sound judgment, discretion, and ability to handle confidential information.
• Understanding of how operational excellence supports broader fundraising strategy and organizational impact.
• Demonstrated initiative, critical thinking, and commitment to continuous improvement.