Sales Operations Manager

Sales Operations Manager

Ampro ADlink Technology Inc. San Jose, California, United States

Job Title: Sales Operations Manager

Reports to: VP, Operations

FLSA Class: Exempt

Learn more about our company and how we support you:

The surgical robot thatassistsa surgeon. The autonomous vehicle that navigates a warehouse floor. The train control system that keeps thousands of commuters on schedule. Somewhere inside that technology is an ADLINK product.

AmproADLINK Technology designs and manufactures embedded computing hardware for industries where failure is not an option. Industrial automation, robotics, autonomous vehicles, healthcare, and intelligent transportation are just some of the markets we serve. Our products sit at the edge of these systems, processing data and providing real-time control where it happens, when it happens, not in a distant cloud.

Founded in 1995 and headquartered in Taiwan, weoperateacross the US, UK, Singapore, China, Japan, Korea, and Germany with products deployed in more than 40 countries. Our San Jose office drives our business across the Americas and works closely with technology partners, including Intel, NVIDIA, AMD, Qualcomm, and NXP.

If you want to work on hardware or software that ships into real-world applications — not prototypes, not demos — and grow alongside a team that has been leading-edge computing for three decades, we want to hear from you.

Whether you are a seasoned engineer or early in your career, what you build here will end up in the real world.

How will you make animpact:

We are looking for an experienced Sales Operations Manager who will coordinate work amongst other members of the Sales Operations team and other stakeholder groups in supporting ADLINK Technology, Inc.’s growing business efforts and customer base.
The Sales Operations Manager is office based.

What will you do:

• Manages Customer Account Management Specialist team and monitors, plans, and implements projects supporting order fulfillment activities.
• Responsible for reviewing and updating sales processes, procedures & implementation of sales automation tools.
• Ensures compliance with company revenue recognition policies for booking and shipment of orders.
• Manages Customer & Sales escalations.
• Selects, develops, and evaluates personnel to ensure the efficient operation of Sales operations.
• Creates and reviews Bill of Materials for item configurations.
• Responsible for reviewing credit returns/cancellations/order pushes with the internal management team.
• Acts as liaison between Sales, Operations, and other departments to ensure customer satisfaction.
• Reviews and suggests forecasting for customers.
• Manages and reviews Sales Orders.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Review factory order revision requests.
• Supervise employees within the Sales Operations department.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

How will you get here?

Bachelor’s Degree

• 5+ years of related experience in sales operations and management and training
• Previous management experience is required
• Familiar with a variety of the field’s concepts, practices, and procedures
• Excellent written, verbal, and presentation skills
• Proficient with Microsoft Excel, PowerPoint, Outlook, Word, and Teams
• Ability to adapt to changing priorities
• Excellent customer service and problem-solving skills
• Self-motivated, adaptable, and excellent organizational and planning skills; results-oriented
• Strong time management, excellent interpersonal, and relationship-building skills
• Demonstra…