Director of Field Operations

As the Director of Field Operations and Fleet Reliability, you will own the end-to-end execution of our field service delivery and equipment deployment — getting hardware installed quickly for large Precision Feed rollouts, keeping the deployed base healthy, and running an efficient service engine when it isn’t. You will lead our internal Field Service team directly and manage the contracted install crews that put our hardware in the ground, while orchestrating the seams between Customer Success, Supply Chain, and Engineering.

Your north star is the experience our enterprise customers and growers receive: equipment installed right the first time, hardware that stays reliably online, and tickets resolved quickly and well. You will run this department with P&L discipline — managing field service and installation as a cost center you drive toward neutrality — while enabling the timely, high-quality service that opens the door to upsell and revenue-generating opportunities.

• Lead, mentor, and scale the internal Field Service team, fostering a culture of accountability, urgency, and customer-first execution.
• Ensure every ticket is resolved in a timely, high-quality manner, with time to resolution prioritized according to the significance of each ticket.
• Build and own the triage process that separates issues needing urgent attention from those that can wait — and hold the team accountable to it.
• Manage the third-party crews that deploy our hardware: own the relationships and contracts, control cost, and ensure crews are properly trained and held accountable to our SOPs.
• Guarantee installations are done right the first time, setting each grower up to be onboarded smoothly.
• Own install throughput and SLA attainment for large Integrator deals, where deployment speed is a direct driver of the grower-conversion funnel.

• Ensure the hardware in the field stays reliably functioning for our customers, shifting effort from reactive fixes toward proactive intervention.
• Work from device health signals to catch failing hardware before the customer does, and partner with Engineering to root-cause systemic failures.
• Ensure compliance with our processes and standards for installing and servicing equipment.

• Manage the Field Operations budget with P&L discipline, driving efficiency and optimizing resource allocation toward cost neutrality.
• Enable and train the field team to recognize on-site upsell opportunities and tee up warm, well-qualified leads for the sales team.

• Partner with Customer Success (first-line diagnosis and triage), Supply Chain (replacement inventory and returns), and Engineering (firmware and root cause) to set and hold a shared reliability bar.

Fleet uptime, mean time to resolution, install SLA attainment for enterprise deals, and time to service (ticket latency).

You are not the owner of the CS support desk or the Supply Chain organization — you set the shared reliability bar and orchestrate across the teams that feed it.

• 7+ years in field service, field operations, or fleet/network operations, including experience managing a field team or managing managers.
• Proven track record leading both internal service teams and external contractor/vendor networks.
• Financial acumen — experience managing a budget or cost center and driving cost-efficiencies.
• Commercial mindset — an understanding of how outstanding service naturally translates into a sales pipeline.
• Fluent with operational data — comfortable living in dashboards, defining SLAs/KPIs, and running root-cause alongside an engineering team.
• Exceptional problem solver — you don’t just spot bottlenecks, you build process to eliminate them.
• Track record managing a geographically dispersed field workforce (rural/remote sites a bonus).
• Operates well in a matrix, driving outcomes across teams you don’t directly manage.
• Hands‑on experience running a connected‑hardware or IoT device fleet strongly preferred; experience in Ag Equipment, AgTech, or a related industry is a plus.
• Willingness to travel to field and…