Program Administrator-Retention (87177

Program Administrator – Retention

Location:

3150 Almaden Expressway, San Jose 95118

Reports to:

VP of Permanent Housing

Status:
Full Time, Non‑Exempt

Compensation: $33.97 /Hourly

Established in 1980, Home First™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

• Kindness:
  We act with empathy toward others.
• Passion:
  We ignite change to fulfill our mission.
• Excellence:
  We deliver exceptional service to our communities.

The Program Administrator is responsible for supporting the successful administration of various permanent housing programs  this end, the Program Administrator participates in our collective effort to end and prevent homelessness.

• The Program Administrator is passionate about making a difference in their community and sees themselves working in the services sector long term. They are trustworthy and dependable support to program leadership and maintain a relationship of mutual respect with internal and external partners alike.
• The Program Administrator demonstrates a thoughtful and organized approach to their work. With the support of program leadership, the Program Administrator participates in our culture of excellence and seeks to grow in their position, strengthen what works within our programs, and address what doesn’t. Together, we model the values and principles of Home First within the agency and broader community.
• Home First is a diverse company in a diverse field, and the Program Administrator seeks to work with people from a variety of social and economic backgrounds. They are a highly collaborative member of our team and enjoy a team‑oriented work environment.

• Provide administrative support to our Permanent Housing Division as assigned.
• Analyze financial records for trends, summarizing and reporting findings to division leadership.
• Support the delivery of division programming in accordance with agency and contractual standards.
• Assists in the development and implementation of quality improvement and monitoring activities.
• Maintain compliance with contract, agency, and licensing requirements.
• Achieve identified division and position deliverables.
• Adhere to task completion deadlines.
• Prioritize work in accordance with division needs, solve problems, and notify leadership when challenges arise.
• Attend all job‑related meetings, including program staff meetings and agency‑wide meetings.
• Participate in opportunities for learning and skill maintenance/development.
• Utilize supervision appropriately, maintaining open lines of communication and providing updates on activity.

• 100% employer‑paid medical, dental, and vision coverage, plus additional wellness options such as chiropractic care, mental health support, pet insurance, and an Employee Assistance Program.
• 401(k) retirement plan with generous matching.
• Life and disability insurance.
• Flexible spending accounts.
• Commuter benefits and workers’ compensation.
• 12 holidays, sick leave, and PTO starting at 15 days annually, increasing with tenure.
• 8 hours of civic engagement leave annually to volunteer.

At Home First, diversity, equity, and inclusion guide our services, workplace, and decisions. Recognizing housing as a social justice issue, we prioritize equitable practices, honor lived experiences, and uphold dignity for all. By fostering belonging, accountability, and continuous improvement, we embed DEI values in our processes, recruitment, and leadership, striving for excellence at every level.

Home First is proud to be an Equal Opportunity and affirmative action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any…