Manufacturing NPI Program Manager

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· Serve as the primary customer contact, providing accurate, prompt, professional, and courteous service in accordance with mutual expectations established through Sale Order delivery commitments or, if applicable, co-signed Manufacturing Service Agreements.

· Collaborate with Sales, Engineering, Manufacturing, and Materials teams to ensure necessary customer documentation is obtained, properly stored, and distributed according to established procedures.

· Support customer ECOs by managing their implementation and associated impacts on delivery and cost, following established procedures.

· Quote Bill of Materials and purchase Bill of Materials upon receipt of PO. Work proactively with customers to identify problematic parts and explore solutions such as alternative parts.

· Assemble kits after receipt from various vendors and coordinate their manufacturing process.

· Monitor and adjust production priorities by maintaining Sale Order delivery dates and measuring delivery performance against customer commitments.

· Use company systems effectively to maintain and communicate real-time production status concerning cost, quality, and availability.

· Establish formal and informal communication channels with assigned accounts to maintain customer satisfaction, addressing complaints, concerns, and product returns.

· Conduct customer visits locally or via travel as necessary.

· Perform all other duties as assigned by management, including purchasing materials.

Other duties may be assigned

• 5 to 10 years of experience in Program, Projects, or Customer Service within the Contract Manufacturing (CM) or similar environment.
• Bachelor's degree preferred.
• Strong working knowledge of CM technology, specifically circuit board assembly.
• Ability to work under pressure and prioritize tasks effectively.
• Ability to multitask efficiently.
• Proficient in reading, writing, and speaking English to perform job duties effectively.
• Excellent communication skills with a focus on customer service via email and telephone.

• Strong team leadership abilities.
• Proven ability to achieve goals through team collaboration.
• Organized with excellent interpersonal skills.

• Medical
• Vision
• 401K
• PTO

Pay Range: $70K to $100K

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Project Management and Information Technology
• Industries:
  Appliances, Electrical, and Electronics Manufacturing